{"id":3668395,"url":"https://alion.io/job/crown-resorts-assistant-spa-manager","title":"Assistant Spa Manager","company":{"id":2195423,"name":"Crown Resorts","domain":"crownresorts.com.au","url":"https://alion.io/company/crownresorts","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.3,"time_to_fill_p50_days":21,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T08:06:16Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T06:56:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Better begins here\nCrown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.\nThe award - winning Crown Spa, located within the award-winning Crown Towers Perth, is seeking a passionate and experienced Assistant Spa Manager to support the delivery of a world-class luxury spa and wellness experience.\nAbout the Role\nIn this leadership position, you will support the Spa Manager in overseeing the daily operations of Crown Spa, ensuring exceptional guest experiences while driving team performance, revenue growth, and operational excellence.\nYou’ll be a visible leader, fostering a high-performing team and delivering personalised, luxury service aligned with Crown’s brand standards.\nKey Responsibilities\nOversee day-to-day spa operations, ensuring seamless service delivery and exceptional guest experiences \nLead, coach and develop a high-performing team across therapists, hosts and attendants \nDeliver personalised luxury service, manage VIP interactions, and resolve guest feedback effectively \nDrive revenue growth across treatments and retail through upselling and team engagement \nManage labour, rosters, inventory and costs to optimise operational and financial performance \nUphold compliance with health and safety standards, proactively identifying and mitigating risk\nSupport training, marketing initiatives and maintain Crown’s service, brand and safety standards \nAbout You\nProven leadership experience in a 5-star luxury spa or similar environment \nStrong people management skills with the ability to inspire and develop high-performing teams \nStrong conflict resolution skills \nDemonstrated experience driving revenue, managing costs and working with financial metrics \nExceptional guest service skills with a passion for delivering personalised experiences \nHigh level of professionalism, presentation and attention to detail \nStrong communication, problem-solving and stakeholder engagement skills \nExperience with spa or hotel systems (e.g. Book4Time, Opera, Micros) and adept in Microsoft Office skills \nRelevant qualifications in beauty, massage, health or spa management preferred \nWhat We Offer\nOpportunity to work within one of Australia’s leading luxury resorts \nCareer development and progression opportunities \nA collaborative and inclusive team environment Access to Crown employee benefits and discounts \nOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.\nOur Crown Community celebrates uniqueness and embraces diversity. 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