{"id":1912732,"url":"https://alion.io/job/crunchr-technical-support-analyst","title":"Technical Support Analyst","company":{"id":3018924,"name":"Crunchr","domain":"crunchr.com","url":"https://alion.io/company/crunchr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-05T11:27:14Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T19:15:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About us\nCrunchris the People Analytics platform for forward-thinking HR teams. We believe people are the key to a company's value, so we start with our own.\nWe're a lean team working from our Amsterdam headquarters and Boston office: genuinely curious, open-minded and down to earth. We share what we know, stay open to better ideas and let data, not ego, guide our decisions. For more information about us, you can visit the Crunchr career page.\nSome context about the role\nAs our Technical Support Analyst, you are the first technical point of contact for our customers and your Customer Success colleagues: the person who figures out what's really going on when something doesn't work as expected. You'll get to know our platform inside out, from customer data flows to product configuration, and help customers get the most out of Crunchr.\nYou'll be the bridge between our customers and our Customer Success and technical teams, turning what customers report into something those teams can act on. This role is brand new, so you'll help shape it as we discoverwhere the biggest technical needs lie.Along the way, you'll learn fast, grow your data and technical skills, and see your work directly improve the customer experience.\nThe total CS team consists of 10 team members working as Customer Success Managers, DataEngineers and Customer Success Specialists across the Netherlands (Amsterdam) and US (Boston). You will be based in Amsterdam, and will report directly to the Head of CS. You will work closely with our CSMs and DEs on customer accounts, and with the Product & Tech department for technical escalations.\nSome of your responsibilities will be:\nTriage issues reported by customers or Crunchr colleagues: reproduce the problem, find the root cause and resolve what you can.\nEscalate bugs to the Product and Customer Success team with clear context, and keep the CSM informed on progress for their customer.\nMaintain and improve internal documentation and troubleshooting guides so common issues can be resolved faster.\nSpot recurring or systemic issues and flag patterns to Product and Data Engineering, rather than only handling them case by case.\nMonitor customer data uploads and escalate failed or delayed uploads.\nSupport the CS team with scoped technical requests, e.g. setting up Single Sign-On (SSO).\nHelp onboard new customers with initial technical setup and configuration questions.\nWhat we expect from you\nMUSTS\nA Bachelor'sdegree, or equivalent experience, in a data, quantitative, technical or IT-related field (e.g. data science, econometrics, information science). This is an entry-level role: 0-2 years of work experience, and recent graduates are welcome.\nAn analytical mindset: when something breaks, you dig in, test a few hypotheses and do your own first pass, so that when you escalate,you bring context and not just a symptom. \nComfortable working with data in Python: enough to spot inconsistencies in a dataset, read scripts and interpret logs.\nStrong communication skills; able to explain technical topics clearly to both customers and colleagues.\nAccurate and detail-focused, while able to prioritize in a dynamic environment with shifting demands.\nYou enjoy helping people and collaboratively solving problems, big or small.\nYou are genuinely curious about AI and excited to explore how it can improve how we work, whether that's automating repetitive tasks or finding smarter ways to solve customer challenges.\nYou share the way wework: Think big, Ship small, Win together.\nYou want to work out of our Amsterdam office at least 2 days per week.\nNICE TO HAVES\nExperience in a customer-facing technical support, helpdesk, or solutions role.\nExperience working cross-functionally.\nExperience in a SaaS or HR tech environment, or with HR data and systems (e.g. Workday, SAP SuccessFactors).\nWhat you can expect from us\nA great place to start your career: an individual learning budget, regular hackathons and focus days for your development, and colleagues who genuinely want to see yousucceed.\nAutonomy, trust, and the opportunity to make a measurable impact on Crunchr's growth story.\n4 weeks of workation, floating holidays, an annual company trip and local meetups.\nHealthy lunches together at our Amsterdam office, with a view of the city skyline.","description_format":"text","description_chars":4295,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-05T15:12:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/crunchr-technical-support-analyst","json_url":"https://alion.io/job/crunchr-technical-support-analyst.json","meta":{"generated_at":"2026-10-07T02:14:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3732,"day_limit":5000,"remaining_today":1268,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3018924},"rest":"https://alion.io/mcp/rest/get_company?id=3018924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrunchr-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrunchr-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrunchr-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crunchr-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrunchr-technical-support-analyst"}]}