{"id":2505812,"url":"https://alion.io/job/crunchyroll-senior-engineer-insights-reliability-engineering","title":"Senior Engineer, Insights & Reliability Engineering","company":{"id":40459,"name":"Crunchyroll","domain":"crunchyroll.com","url":"https://alion.io/company/crunchyroll-news","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6708},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Databricks","optional":false},{"name":"Datadog","optional":false},{"name":"dbt","optional":false},{"name":"Grafana","optional":false},{"name":"Python","optional":false},{"name":"Spark","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2025-12-08T18:19:35Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-15T01:43:33Z","board_verified":true,"closed_at":null,"days_open":310,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":310},"description":"About Crunchyroll\nFounded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.\nJoin our team, and help us shape the future of anime!\nCrunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.\nAbout the role\nThe Insights & Reliability Engineering team builds data-intensive software systems that help Crunchyroll proactively detect, investigate, and improve reliability across user-facing experiences, including device QoE, payments, partner integrations, and core product journeys.\nAs a Senior Engineer, you will build, operate, and evolve tools, telemetry workflows, alerting systems, and operational insight platforms that turn high-volume product and platform data into actionable reliability signals. Your work will help engineering teams identify regressions, understand customer impact, improve signal quality, and drive systemic fixes before issues meaningfully affect users.\nThis is a software engineering role for someone who enjoys working close to data and production systems. The ideal candidate has strong coding fundamentals, SQL/data fluency, experience building reliable tools or data workflows, and the production instincts to solve ambiguous production problems across systems. As a senior engineer, you will help shape technical direction, define scalable operational practices, and influence cross-functional partners across engineering, product, data, and partner-facing teams.\nWhat you will be doing\nBuild, operate, and evolve reliability tooling, telemetry workflows, alerting systems, dashboards, and automation that help teams detect and investigate customer-impacting issues.\nTransform high-volume product, device, payment, partner, and platform telemetry into reliable operational signals for anomaly detection, alerting, debugging, and leadership visibility.\nUse SQL, logs, metrics, dashboards, and product context to identify anomalies, baseline performance, validate hypotheses, and uncover patterns that drive reliability improvements.\nLead cross-team improvements to monitoring, alerting, signal quality, triage workflows, and operational automation, defining scalable patterns that reduce time to detection and resolution.\nParticipate in incident response, alert review, and production issue investigation for device, payment, and partner-related issues, with a focus on improving the systems and processes that make future issues easier to detect and resolve.\nWork with internal service owners and external technical partners when reliability issues span device, payment, or partner ecosystems, with a focus on improving the software systems, telemetry, and ownership paths that make future issues easier to detect and resolve.\nCollaborate with engineering, product, data, analytics, and partner teams to drive systemic fixes, postmortem learnings, and long-term reliability improvements.\nHelp set technical direction for reliability tooling and investigation workflows within your area, establishing patterns for telemetry quality, debugging, and operational readiness.\nCommunicate technical findings, customer impact, tradeoffs, and recommendations clearly to both technical and non-technical stakeholders.\nQualifications\nBachelor’s degree in Computer Science, Engineering, Data Science, or a related field, and/or 8+ years of practical engineering experience.\nStrong coding skills, with Python preferred; experience with similar modern programming languages is also welcome if you can ramp up quickly in Python-based workflows.\nStrong SQL skills and experience working with high-volume event, telemetry, product, or operational datasets.\nExperience building, testing, deploying, and maintaining production-quality software, internal tools, data workflows, automation, or observability systems.\nExperience with data-processing systems, analytics engineering workflows, reliability tooling, alerting systems, or operational insight platforms.\nAbility to debug ambiguous production problems using data, logs, metrics, dashboards, code, system behavior, and product context.\nExperience working across data, observability, and analytics platforms, such as Databricks/Spark for data processing, Airflow/dbt for workflow orchestration and modeling, Datadog/Grafana for monitoring, and Tableau/Mixpanel/Mux for product or experience analytics.\nExperience defining scalable operational processes, improving signal quality, reducing alert noise, and turning repeated manual workflows into durable automation.\nExperience in reliability engineering, SRE, incident response, support engineering, analytics engineering, data engineering, or operational tooling roles.\nComfortable working with consumer device, payment, partner integration, or distributed system domains.\nProven ability to influence stakeholders across Engineering, Product, Data, Analytics, and partner-facing teams.\nExperience leading ambiguous, cross-system initiatives and aligning multiple teams around technical priorities, operational tradeoffs, and durable reliability improvements.\nExperience using AI-assisted engineering tools, including agentic workflows where appropriate, to accelerate investigation, implementation, testing, or automation, with strong judgment around correctness, maintainability, security, and production safety.\nClear communicator, capable of translating technical findings, reliability risks, and customer impact for broad audiences.\nYou Might Be a Great Fit If You...\nEnjoy building and evolving software, data workflows, and observability systems that make complex production behavior easier to understand and improve.\nAre fluent in both code and data, and like using telemetry, SQL, logs, metrics, and product context to solve ambiguous problems.\nAre obsessed with understanding root causes, not just patching symptoms.\nBelieve in turning repeated manual workflows into reliable tools, automation, and scalable operating practices.\nHave a strong sense of ownership and pride in improving customer experience through better reliability systems.\nEnjoy working behind the scenes to make things “just work” for millions of fans.\n#LifeAtCrunchyroll #LI-Hybrid\nAbout our Values\nWe want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value\nCourage. We believe that when we overcome fear, we enable our best selves.\n\nCuriosity. We are curious, which is the gateway to empathy, inclusion, and understanding.\n\nKaizen. We have a growth mindset committed to constant forward progress.\nService. We serve our community with humility, enabling joy and belonging for others.\n\nOur commitment to diversity and inclusion\nOur mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.\nWe are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nCrunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.\nQuestions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs\nPlease refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf\nPlease beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.","description_format":"text","description_chars":8350,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Sales & Marketing","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T07:14:08Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.183,"p_room":0.28,"age_days":310,"expected_fill_days":31,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-15T02:26:31Z"},"pay":null,"html_url":"https://alion.io/job/crunchyroll-senior-engineer-insights-reliability-engineering","json_url":"https://alion.io/job/crunchyroll-senior-engineer-insights-reliability-engineering.json","meta":{"generated_at":"2026-10-15T02:26:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3546,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40459},"rest":"https://alion.io/mcp/rest/get_company?id=40459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrunchyroll-senior-engineer-insights-reliability-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrunchyroll-senior-engineer-insights-reliability-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrunchyroll-senior-engineer-insights-reliability-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crunchyroll-senior-engineer-insights-reliability-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrunchyroll-senior-engineer-insights-reliability-engineering"}]}