{"id":84991,"url":"https://alion.io/job/crusoe-director-customer-enablement","title":"Director, Customer Enablement","company":{"id":48024,"name":"Crusoe","domain":"crusoe.ai","url":"https://alion.io/company/crusoe-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":42,"ghost_share":0,"stale_share":0.738,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":215000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Confluence","optional":true},{"name":"Notion","optional":true}],"status":"live","first_seen_at":"2026-08-04T05:05:22Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-25T08:47:15Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.\nWe're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.\nWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.\nIf you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.\nAbout This Role\nCrusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are onboarded, educated, and enabled across their lifecycle, while ensuring the entire CX organization - Customer Success, Support, Customer Engineering, and Operations - has the training and knowledge to support a rapidly evolving AI infrastructure platform. You'll start hands-on, building foundational content and repeatable onboarding programs, then grow and lead a Customer Enablement organization spanning education, documentation, certifications, and knowledge management. This role is based in SF, Bellevue, or Sunnyvale.\nWhat You'll Be Working On\nOwn the customer onboarding strategy from contract signature through production readiness, with standardized journeys across Cloud, Managed Inference, and future products that reduce time-to-value\n\nBuild scalable customer education programs - instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths from platform administrators to ML engineers\n\nLead internal CX enablement, translating every product launch, platform capability, and operational process into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams\n\nOwn the CX knowledge management strategy, establishing documentation standards, content governance, version control, and a centralized knowledge hub for customers and internal teams\n\nDefine and track enablement metrics - onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption - with dashboards to continuously improve programs\n\nBuild and lead the Customer Enablement organization as Crusoe scales, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management\n\nWhat You'll Bring to the Team\nBachelor’s degree\n\n8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations\n\n3+ years leading managers or building enablement teams\n\nExperience designing scalable onboarding programs for enterprise customers\n\nExperience building internal enablement programs for technical customer-facing organizations\n\nStrong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS\n\nExperience creating customer education programs, certifications, documentation, and technical learning experiences\n\nExcellent program management skills paired with strong executive communication and cross-functional leadership\n\nBonus Points\nExperience at a cloud infrastructure, AI, MLOps, or enterprise platform company\n\nExperience implementing an LMS or learning platform\n\nExperience developing customer certification programs\n\nFamiliarity with technical documentation platforms such as Confluence, Notion, GitBook, or ReadMe\n\nExperience scaling enablement for global Customer Success and Support organizations\n\nBenefits:\nCompetitive compensation and equity packages\n\nRestricted Stock Units\n\nPaid time off, paid holidays & leave of absence programs\n\nComprehensive health, dental & vision insurance\n\nEmployer contributions to HSA account\n\nPaid parental leave\n\nPaid life insurance, short-term and long-term disability\n\nProfessional development & tuition reimbursement\n\nMental health & wellness support\n\nCommuter benefits (parking & transit)\n\nCell phone stipend\n\n401(k) Retirement plan with company match up to 4% of salary\n\nVolunteer time off\n\nGlobal travel insurance & emergency assistance\n\nDaily meals allowance\n\nAdditional perks & programs specific to location\n\nCompensation Range\nCompensation will be paid in the range of up to $215,000 - $250,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.\nCrusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.","description_format":"text","description_chars":5634,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Professional development","Restricted stock units","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-08-04T05:05:22Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.44,"age_days":82,"expected_fill_days":57,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/crusoe-director-customer-enablement","json_url":"https://alion.io/job/crusoe-director-customer-enablement.json","meta":{"generated_at":"2026-10-25T10:51:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48024},"rest":"https://alion.io/mcp/rest/get_company?id=48024"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrusoe-director-customer-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrusoe-director-customer-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrusoe-director-customer-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crusoe-director-customer-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrusoe-director-customer-enablement"}]}