{"id":16303,"url":"https://alion.io/job/crusoe-senior-cloud-support-engineer","title":"Senior Cloud Support Engineer","company":{"id":48024,"name":"Crusoe","domain":"crusoe.ai","url":"https://alion.io/company/crusoe-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":45,"ghost_share":0,"stale_share":0.733,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"HPC","optional":false},{"name":"InfiniBand","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"SLURM","optional":false},{"name":"Terraform","optional":false},{"name":"Machine Learning","optional":true},{"name":"Multimodal AI","optional":true}],"status":"live","first_seen_at":"2026-06-23T21:58:00Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-14T11:03:29Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":112},"description":"Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.\nWe're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.\nWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.\nIf you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.\nAbout This Role:\nCrusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.\nWhat You’ll Be Working On:\nCustomer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).\n\nOn-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.\n\nTroubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.\n\nAlert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.\n\nCollaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.\n\nGlobal Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.\n\nKnowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).\n\nWhat You’ll Bring to the Team:\nEducation/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.\n\nLinux Proficiency: Strong command-line interface (CLI) skills in Linux environments.\n\nVersion Control: Proficiency with Git for code management and collaboration.\n\nCustomer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.\n\nCloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).\n\nPublic Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).\n\nCommunication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.\n\nHPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).\n\nBonus Points:\nCertifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.\n\nCloud Expertise: Deep understanding of specific cloud platforms and services.\n\nAutomation Skills: Experience with automation tools and scripting languages.\n\nProblem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.\n\nCollaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.\n\nPassion for Sustainability: A strong interest in contributing to a more sustainable future through technology.\n\nBenefits:\nCompetitive compensation\n\nRestricted Stock Units\n\nPaid time off & paid holidays\n\nComprehensive health, dental & vision insurance\n\nEmployer contributions to HSA account\n\nPaid parental leave\n\nPaid life insurance, short-term and long-term disability\n\nProfessional development & tuition reimbursement\n\nMental health & wellness support\n\nCommuter benefits (parking & transit)\n\nCell phone stipend\n\n401(k) Retirement plan with company match up to 4% of salary\n\nVolunteer time off\n\nCompensation:\nCompensation will be paid between $130,000 and $155,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.\nCrusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.\nCrusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.","description_format":"text","description_chars":6345,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Professional development","Restricted stock units","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-06-23T21:58:00Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.436,"p_room":0.36,"age_days":112,"expected_fill_days":57,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/crusoe-senior-cloud-support-engineer","json_url":"https://alion.io/job/crusoe-senior-cloud-support-engineer.json","meta":{"generated_at":"2026-10-14T11:18:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48024},"rest":"https://alion.io/mcp/rest/get_company?id=48024"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrusoe-senior-cloud-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrusoe-senior-cloud-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrusoe-senior-cloud-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crusoe-senior-cloud-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrusoe-senior-cloud-support-engineer"}]}