{"id":3152625,"url":"https://alion.io/job/crusoe-service-desk","title":"Service Desk","company":{"id":48024,"name":"Crusoe","domain":"crusoe.ai","url":"https://alion.io/company/crusoe-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":42,"ghost_share":0,"stale_share":0.714,"repost_share":0.024,"time_to_fill_p50_days":56,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":170000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"Sophos","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T11:38:46Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T04:14:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.\nWe're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.\nWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.\nIf you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.\nAbout This Role\nCrusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow.\nWhat You’ll Be Working On\nTroubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment.\n\nPartner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.\n\nOwn complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements.\n\nAdminister and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.\n\nLead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.\n\nWhat You’ll Bring to the Team\nStrong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).\n\nHands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.\n\nExperience administering and troubleshooting Windows, macOS, and Linux systems.\n\nFamiliarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.\n\nProficiency with ticketing systems, IT documentation platforms, and SaaS management.\n\nExperience working as a project-oriented engineer, comfortable leading initiatives end to end.\n\nStrong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively.\n\nAbility to pass a background check.\n\nBonus Points\nBachelor’s degree or equivalent experience with 6+ years of IT systems experience.\n\nPrior experience working in large enterprises with significant user bases.\n\nPrevious NOC/SOC experience.\n\nBenefits:\nCrusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance.\nCrusoe is an Equal Opportunity Employer. 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