{"id":2038711,"url":"https://alion.io/job/crusoe-staff-customer-operations-manager","title":"Staff Customer Operations Manager","company":{"id":48024,"name":"Crusoe","domain":"crusoe.ai","url":"https://alion.io/company/crusoe-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":44,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunnyvale, United States","Bellevue, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Fine-tuning","optional":false}],"status":"live","first_seen_at":"2026-10-07T16:15:04Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-19T10:51:03Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.\nWe're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.\nWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.\nIf you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.\nAbout the Role:\nAs Staff Customer Operations Manager, you will lead Crusoe's customer feedback ecosystem and use it to shape strategy and operations. You will unify customer and market signals, build a comprehensive view of our customer base, monitor the competitive landscape, and deliver evidence-backed recommendations to executive leadership.\nThis role connects intelligence to business outcomes. You will track how AI models are evolving and what those shifts mean for GPU demand and our Managed Intelligence offerings, prepare executive customer updates for Cloud Leadership, bring customer evidence into Product and Engineering planning, and build the business case for where Crusoe should invest in the customer experience.\nWhat You'll Be Working On:\nDesign and scale the systems that capture, triage, and route customer feedback, including the taxonomy, quality standards, and a central repository of customer evidence\n\nOwn executive update cadences for Cloud Leadership, including the quarterly Voice of Customer executive briefing and Monthly Business Reviews, tracking wins, customer experience signals, and operational updates across the CX team\n\nIdentify where Crusoe should invest in the customer experience based on customer demand, market analysis, and cost to serve\n\nAdvocate for customers in Product and Engineering planning with evidence-based insights, and track the lifecycle of each request from intake through prioritization, delivery, and adoption\n\nBuild the business case for new service offerings and lead their incubation through launch\n\nSupport go-to-market teams with account reviews, customer-specific analysis, and targeted research\n\nMaintain a comprehensive view of Crusoe's customers, covering segmentation, adoption, and infrastructure footprint, and flag risks such as churn, along with expansion opportunities and behavioral shifts, to account teams\n\nMonitor competing GPU cloud and inference platforms, including product releases, pricing, and service commitments\n\nTrack AI models across their lifecycle, from frontier and open-weight releases through fine-tuning, serving, and retirement, and map which models and workloads customers train and serve on Crusoe\n\nExplain what model shifts, such as new architectures, longer context windows, lower-precision formats, and new inference engines, mean for GPU demand, Managed Inference offerings, and account risk\n\nWhat You'll Bring to the Team:\n8+ years in customer operations, Voice of Customer, CX or product strategy, or consulting, translating customer feedback into operational changes\n\nTechnical fluency in AI platforms, cloud infrastructure, or developer tooling, with the ability to read technical documentation, support tickets, and release notes\n\nAbility to separate true technical differentiation from marketing claims\n\nStrong executive writing skills for memos, briefs, and recommendations\n\nProven ability to influence without direct authority\n\nComfortable building operating frameworks and processes in ambiguous environments\n\nHands-on experience prototyping and operationalizing workflows with AI tools\n\nExperience at an AI lab, GPU cloud, hyperscaler, or inference platform\n\nBackground in building competitive intelligence or Voice of Customer programs\n\nSkill in translating technical insights into a business case\n\nBenefits:\nCompetitive compensation and equity packages\n\nRestricted Stock Units\n\nPaid time off, paid holidays & leave of absence programs\n\nComprehensive health, dental & vision insurance\n\nEmployer contributions to HSA account\n\nPaid parental leave\n\nPaid life insurance, short-term and long-term disability\n\nProfessional development & tuition reimbursement\n\nMental health & wellness support\n\nCommuter benefits (parking & transit)\n\nCell phone stipend\n\n401(k) Retirement plan with company match up to 4% of salary\n\nVolunteer time off\n\nGlobal travel insurance & emergency assistance\n\nDaily meals allowance\n\nAdditional perks & programs specific to location\n\nCompensation Range\nCompensation will be paid in the range of up to $170,000 - $190,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.\nCrusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.","description_format":"text","description_chars":5768,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Professional development","Restricted stock units","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-07T17:06:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":11,"expected_fill_days":56,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/crusoe-staff-customer-operations-manager","json_url":"https://alion.io/job/crusoe-staff-customer-operations-manager.json","meta":{"generated_at":"2026-10-19T12:52:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48024},"rest":"https://alion.io/mcp/rest/get_company?id=48024"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrusoe-staff-customer-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrusoe-staff-customer-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrusoe-staff-customer-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crusoe-staff-customer-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrusoe-staff-customer-operations-manager"}]}