Technical Trainer and Adoption Specialist
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About the Role:
Crusoe's IT team is responsible for the systems, tools, and capabilities that keep the company running and scaling. As a Technical Trainer and Adoption Specialist, you will support the team that designs, builds, and maintains the technical training content that helps every Crusoe employee - from day-one new hires, to executives, to experienced operators on the shop floor - get up to speed on our core technology faster and more effectively.
This role requires designing, planning, and presenting VILT and in-person training, as well as building materials and content for those trainings. You'll work closely with our Senior Technical Trainer, and a content builder, to develop and manage needed courses and material as part of a larger technical training effort. This role will travel as needed, up to 30%, especially to our Sunnyvale, and Bellevue locations.
You'll partner with IT, People Operations, and business unit leaders to understand what employees need to know, identify gaps, and build the content that closes them. If you're a skilled instructional designer who is also a natural teacher, comfortable building trainings from scratch and at a rapid pace, and excited to work at a company on the cutting edge of AI infrastructure - this role was made for you.
What You'll Be Working On:
Analyze IT, Security, and Compliance workstreams and translate delivery priorities into structured Jira backlogs, epics, sprints, workflows, and reporting.
Identify workflow bottlenecks, process inefficiencies, and other impediments affecting delivery, and coordinate process improvements.
Configure and manage Jira boards, workflows, dashboards, and reporting to support technical and compliance initiatives.
Support planning and execution of technical initiatives, including tooling rollouts, control implementation, and risk remediation.
Partner with the IT & Security Programs Office, engineers, security and compliance leads, and program managers to align technical workstreams with program requirements, milestones, dependencies, and priorities.
Track and analyze delivery metrics, including velocity, burndown, cycle time, and throughput, to identify issues, measure progress, and support management reporting.
Maintain technical and process documentation in Confluence, including working agreements, sprint documentation, and audit-ready process evidence.
Coordinate cross-team dependencies, backlog refinement, prioritization, and Agile/Scrum activities necessary to organize and execute technical work.
What You'll Bring to the Team:
A Bachelor's degree in any field plus 4-6 years of experience in technical training, instructional design, or a closely related discipline - OR a Master's degree plus 2-4 years of relevant experience. We care more about what you've built and delivered than the specific field of your degree.
A portfolio of instructional design work is required. We want to see examples of eLearning, curriculum, video content, or training programs you've created from scratch - this is a hard requirement for consideration.
Demonstrated ability to design and build training curricula from the ground up, not just update or maintain existing materials.
Experience producing some video or multimedia training content as part of a broader learning program.
Ability to explain technical concepts clearly and accessibly to learners from a wide range of backgrounds - from corporate staff to manufacturing employees - without losing the people who already know the material.
Organized, self-directed, and able to manage multiple projects and priorities in a fast-moving environment without sacrificing quality.
Genuinely curious about technology and keeps up with the tools, platforms, and AI capabilities that are changing how people work.
Ability to work with and train learners of diverse backgrounds, including corporate, technical, and manufacturing or field workforce audiences.
Bonus Points
Familiarity with AI productivity tools such as Claude, Workato, or similar - or a demonstrated track record of learning new platforms quickly and an excitement for AI.
Experience partnering with HR or People Ops teams on new hire onboarding program design.
Experience supporting technology rollouts or change management initiatives from a training and adoption perspective.
Benefits:
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $105,000 - $130,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.