{"id":479210,"url":"https://alion.io/job/cryoport-customer-service-representative","title":"Customer Service Representative","company":{"id":5658,"name":"Cryoport","domain":"cryoport.com","url":"https://alion.io/company/cryoport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ball Ground, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":140000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Oracle ERP","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-04T02:19:31Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"MVE Biological Solutions is the leading global manufacturer of vacuum insulated products and cryogenic systems. More than 50 years ago, they set the standard for storage of biological materials at low temperatures. Today, they continue to exceed these standards. Industries from around the world look to MVE for excellence and innovation. Their solutions empower industries to better utilize cryogenic technology. In this manner, MVE continues to make a vital contribution in today’s biomedical life sciences industry.\nPosition Summary\nThe Customer Service Representative serves as the primary liaison between customers and MVE, delivering exceptional service and support to both external and internal customers. This role is responsible for accurately processing orders, responding to product and service inquiries, resolving customer concerns, and ensuring a positive customer experience through effective communication, problem-solving, and collaboration across departments.\nPrimary Responsibilities\nRespond to customer communications received via phone, email, and other channels.\nIdentify customer needs and provide timely, accurate, and effective solutions.\nProcess and manage customer orders from receipt through completion.\nProvide customers with information regarding products, pricing, promotions, and services.\nInvestigate, document, and resolve customer complaints and service issues.\nComplete and maintain customer account documentation as required.\nReview and authorize product returns in accordance with company policies.\nMaintain accurate customer records within company business systems.\nDocument all customer interactions and transactions.\nCommunicate policy or process changes affecting customers.\nCollaborate with Customer Service Management and cross-functional teams to deliver exceptional customer experiences.\nContribute to team objectives and support departmental initiatives as needed.\nMeet established performance, quality, and development goals.\nFollow departmental procedures, work instructions, and approved scripts when applicable.\nParticipate in ongoing training and professional development activities.\nPerform other duties as assigned.\nCompetencies & Personal Attributes\nCustomer Focus\nDemonstrates a strong commitment to delivering exceptional customer experiences.\nBuilds customer trust and loyalty through responsiveness and professionalism.\nCommunication & Collaboration\nExcellent verbal and written communication skills.\nProfessional, clear and courteous verbal communication skills\nBuilds effective relationships across departments and with customers.\nWorks collaboratively while maintaining accountability for results.\nOrganization & Problem Solving\nStrong organizational, time-management, and prioritization skills.\nExcellent attention to detail and documentation practices.\nAbility to analyze issues, identify solutions, and make sound decisions.\nComfortable managing multiple priorities in a fast-paced environment.\nAccountability & Professionalism\nTakes ownership of responsibilities and outcomes.\nMaintains confidentiality and exercises sound judgment.\nDemonstrates integrity, ethics, and a strong work ethic.\nEmbraces continuous learning and professional development.\nSupports and promotes MVE's mission, vision, values, and culture.\nQualifications & Education\nHigh School Diploma or equivalent.\nMinimum of 5 years of experience in:\nCustomer Service\nCall Center Operations\nPhone Support\nSales Support\nService Support\nSales Administration\nProficiency with Microsoft Office applications, including:Outlook\nWord\nExcel\nStrong typing, spelling, and grammar skills.\n\nPreferred\nSome college coursework or relevant customer service certifications.\nExperience with order processing or ERP systems.\nExperience working in a manufacturing or distribution environment.\nPowerPoint proficiency.\nPreferred Skills\nExperience with JD Edwards (JDE).\nSpanish language proficiency.\nExperience supporting B2B customers.\nKnowledge of order management and fulfillment processes.","description_format":"text","description_chars":4001,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cold Chain","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-06T15:49:29Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.746,"p_room":0.44,"age_days":64,"expected_fill_days":51,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/cryoport-customer-service-representative","json_url":"https://alion.io/job/cryoport-customer-service-representative.json","meta":{"generated_at":"2026-11-04T15:48:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5658},"rest":"https://alion.io/mcp/rest/get_company?id=5658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcryoport-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcryoport-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcryoport-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cryoport-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcryoport-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":479210}},{"tool":"search_jobs","arguments":{"company":"cryoport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":479210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}