{"id":3890374,"url":"https://alion.io/job/cryoport-sr-program-manager-consulting","title":"Sr. Program Manager-Consulting","company":{"id":5658,"name":"Cryoport","domain":"cryoport.com","url":"https://alion.io/company/cryoport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Microsoft Project","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-11-06T21:03:50Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T02:26:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™ by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.\nPOSITION SUMMARY\nThe client-facing Senior Program Manager plays a key role in developing and driving strategies, maintaining timelines, and coordinating resourcing with cross-functional partners to support client relationship development, project and program planning, implementation, and management. This will range from development of the project requirements, documentation aspects of setting up the project and management of all project-related activities through to study completion. This individual is expected to lead complex client programs with projects that involve multiple Cryoport Systems' products and services, and act as a liaison as the key point of contact for the client.\nSenior Program Managers act in a consultative role to offer clients solutions to complex projects and services and will collaborate with internal teams to meet client expectations and the Cryoport Systems' goals.\nGENERAL RESPONSIBILITIES (include but are not limited to ):\nProgram Management\nServe as a Lead for specific client programs that require cross-functional coordination and oversight of other program managers.\nServe as a key contact for clients and provide operational support for client projects by facilitating internal and external program communications.\nDevelop Project Plans, Invoice Reports, Presentations and other final Project\nDeliverables to support execution of projects and business/performance reviews for client programs.\nCoordinate and lead meetings and on-site visits as required, including but not limited to project scoping, kickoff, planning, report/analysis and closeout meetings, and provides timely provision of customer reports and updates.\nMeasure project and program performance using Project Management tools and techniques to monitor progress, identify and quantify variances and perform any required corrective actions.\nMonitor and drive client specific, program-related revenue recognition and immediately report any gap from projected targets.\nOversee the closeout of projects and identify lessons learned to aid in continuous improvements to refine products and service offerings – including net promoter score and other metrics.\nCommunicate with cross-functional teams regarding current and upcoming projects, resource needs and timelines.\nParticipate in cross-functional business process improvement activities as required.\nServe as a department leader in mentoring and training team members and\ndeveloping and implementing process improvements to streamline global activities.\nOperations Support\nSelect suppliers/service providers and monitor the delivery of custom services and products as required to support the client project.\nOrganize and deliver training, including cross-training for other employees in the organization where and when appropriate.\nServe as the central point of contact for client projects and provide operational support including facilitating all program communications internally and externally and leading cross-functional teams in managing multiple project plans and client commitments.\nSupport Operations and Quality Assurance teams with issue submission,\ninvestigation, closure and final reporting of deviations and complaints related to active projects and client studies.\nSupport the writing and review of departmental SOPs and Work Instructions within the Cryoport Systems Quality Management System (QMS).\nLiaises with Quality and Supply Chain support staff as necessary.\nCommercial Support\nAnalyze the clients' needs in terms of feasibility and profitability.\nDesign and develop technical and financial solutions in commercial and technical proposals.\nProvision data and technical input to the Business Development team, Proposal Manager and any Commercial Operations personnel to support completion of proposal and technical agreements.\nMonitor and ensure compliance with time and delivery of all contractual commitments as stipulated in client agreements such as MSAs, SOWs and Quality Agreements.\nEnsure customer needs are properly translated into quotations and has the\nresponsibility to monitor and ament the project quote and budget as required.\nWork closely with the Business Development team to gain overall customer\nsatisfaction.\nLead client program communications to senior leadership for reporting forecasts and revenue budgets, strategic opportunities and facilitating team decision-making for client-escalated issues and client-driven program expansion opportunities.\nCOMPETENCIES\nExcellent communications, organization and analytical skills with high attention to detail\nSelf-starter, resourceful and ability to work collaboratively and motivate others to action\nStrong business acumen, communication and presentation skills\nAbility to meet deadlines consistently and focus on priorities\nAbility to address delicate situations and effectively manage conflict to maximize project team progress\nCapability to support operational excellence\nAbility to build customer commitment\nCreative and innovative thinker\nExcellent interpersonal skills\nFocused on continuous personal and professional development\nProfessional with high attention to detail and focus on client success\nResults driven, high attention to detail and process-oriented with the ability to meet deadlines consistently and manage multiple projects simultaneously.\nFlexible and adaptable with strong customer management and relationship building skills.\nUnderstanding of GMP/GxP requirements and other globally regulated standards.\nUnderstanding of Cryoport Systems’ full portfolio of products and services:\nBioLogistics, BioServices, Consulting, Cryopreservation.\nProfessional with high attention to detail and focus on client success.\nResults driven, high attention to detail and process-oriented with the ability to meet deadlines consistently and manage multiple projects simultaneously.\nEnthusiasm for service provided within a collaborative team framework.\nStrong customer management and relationship building skills.\nProven leadership while having the ability to delegate tasks to appropriate project teammates.\nAbility to manage stress and deadlines in a highly dynamic environment.\nCapable of identifying project risks and managing project issues proactively.\nPassion for, and alignment with, Cryoport’s mission.\nA change agent and strong collaborator who is not afraid of challenging status quo.\nAn individual who brings strong core values, quality, ethics and integrity.\nA collaborative team player who embraces and champions the culture.\nStrong work ethic and ability to deliver results and meet commitments in a dynamic environment.\nExceptional and dynamic verbal and written communication skills with the ability to inspire and influence people at all levels, build consensus and commitment, and effectively drive change throughout the organization at a rate that fits the corporate culture.\nExceptional organizational and planning skills, strong analytical abilities, and process orientation.\nDemonstrates a business process orientation to developing solutions.\nQUALIFICATIONS & EDUCATION REQUIREMENTS\nA bachelor's degree in a technical discipline is required. Major/Concentration in Life Sciences, Biopharmaceutical or related healthcare field is highly preferred but not required.\nPrevious experience in Pharmaceutical, Biopharmaceutical Logistics, Supply Chain and/or Supply Chain Management is highly preferred.\nProven 3-5 years of work experience in client-facing roles with the ability to talk dynamically and professionally in front of internal and external stakeholders.\nAt least 8-10 years of work experience in general Project and Program Management.\nRecommended (but not required) certifications include PMP, PgMP, and/or Lean Six Sigma (Black Belt).\nProficiency in Microsoft Office applications or similar (Excel, Work, PowerPoint).\nHighly experienced and skilled in Project Management Software (Microsoft Project, Jira, Zoho, Smartsheet, Asana or similar).\nExperienced in Customer Relationship Management (CRM) applications (Salesforce, NetSuite or similar).\nRelative functional experience per department as follows:\no BioLogistics, Cryopreservation (IntegriCell): experience in managing client programs for clinical studies and commercial therapies, previous biopharma, CRO, CDMO and biotech experience in client-facing roles including account management, alliance management and client services and strategic program or portfolio management\no Consulting Services: ISO, IATA, ATM and ISTA standards relating to the\npharmaceutical supply chain\nCompensation:\nUp to $135,000 based on experience","description_format":"text","description_chars":9332,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Cold Chain","Pharmaceutical 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