{"id":2590638,"url":"https://alion.io/job/crypto-com-application-support-engineer-canada-oex","title":"Application Support Engineer, Canada, OEX","company":{"id":2746,"name":"Crypto.com","domain":"crypto.com","url":"https://alion.io/company/crypto-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":58000,"period":"year","method":"role_seniority_country_cell","sample_n":34},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-05-05T03:19:48Z","employer_posted_date":"2026-05-05","last_verified_at":"2026-10-15T13:33:52Z","board_verified":true,"closed_at":null,"days_open":163,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":163},"description":"Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.\nResponsibilities\nPrimary responsibility includes but not limited to,\nUser Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.\nIncident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.\nProcess Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.\nOperations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.\nContinuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.\nRequired Skills\n2+ years of production support experience preferably within the Banking or Financial Service industry.\nTechnical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.\nStrong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.\nGood knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.\nService oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.\nExcellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.\nRequired experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.\nMust be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.\nSelf-starter and able to quickly pickup new concepts, business areas and technologies.\nOpen to shift work and weekend support.","description_format":"text","description_chars":2861,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Crypto Exchanges","Crypto Payments","Crypto Wallets"],"lifecycle":[{"event":"open","at":"2026-10-15T05:48:36Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.549,"p_room":0.28,"age_days":163,"expected_fill_days":55,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-15T16:45:32Z"},"pay":null,"html_url":"https://alion.io/job/crypto-com-application-support-engineer-canada-oex","json_url":"https://alion.io/job/crypto-com-application-support-engineer-canada-oex.json","meta":{"generated_at":"2026-10-15T16:45:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2746},"rest":"https://alion.io/mcp/rest/get_company?id=2746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrypto-com-application-support-engineer-canada-oex"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrypto-com-application-support-engineer-canada-oex"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrypto-com-application-support-engineer-canada-oex"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crypto-com-application-support-engineer-canada-oex\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrypto-com-application-support-engineer-canada-oex"}]}