{"id":29039,"url":"https://alion.io/job/crypto-com-application-support-engineer-us","title":"Application Support Engineer (US)","company":{"id":2746,"name":"Crypto.com","domain":"crypto.com","url":"https://alion.io/company/crypto-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":86,"open_postings":14,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States","New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Bash","optional":true},{"name":"Grafana","optional":true},{"name":"Linux","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Splunk","optional":true},{"name":"WebSockets","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-06-24T17:48:09Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-24T02:00:08Z","board_verified":true,"closed_at":null,"days_open":121,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":121},"description":"We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.\nResponsibilities\nPartner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.\nProduction Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.\nDaily Operations - Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.\nIncident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.\nPerformance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.\nChange & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.\nShift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.\nProcess Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.\n Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.\nRequirements\n2-5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role\nExperience with trading platforms, prediction markets, exchanges, or real-time transactional environments.\nHands-on experience with SQL and relational databases.\nFamiliarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.\nStrong technical troubleshooting and incident-management skills in an SLA-driven environment.\nExcellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.\nWillingness to occasionally work nights and weekends.\nNice to have\nExperience working with B2B partners or institutional clients in a fast-paced environment\nFamiliarity with Linux command-line tools for inspecting logs, processes, and system behavior.\nExposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).\nBasic scripting or automation experience using Python or Bash.\nExperience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).\nFamiliarity with cloud environments, including AWS.","description_format":"text","description_chars":3365,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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