{"id":1293817,"url":"https://alion.io/job/crystal-intelligence-customer-success-specialist-remote","title":"Customer Success Specialist (Remote)","company":{"id":174027,"name":"Crystal Intelligence","domain":"crystalintelligence.com","url":"https://alion.io/company/crystal-intelligence","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":92000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-23T09:54:17Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-21T07:06:16Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Position summary\nWe are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.\nThis is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.\nDuties and responsibilities\nOwn the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.\n\nConduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.\n\nServe as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.\n\nDeliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.\n\nIdentify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.\n\nMonitor client engagement metrics and proactively address signs of churn risk.\n\nAssist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.\n\nSupport clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.\n\nMaintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).\n\nRequirements\nEnglish language proficiency is essential, fluency in other languages is a strong plus.\n\n3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.\n\nSolid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).\n\nExcellent communication and presentation skills, with the ability to convey complex technical concepts clearly.\n\nProactive, organised, and data-driven approach to managing a portfolio of accounts.\n\nComfortable working in a remote-first, fast-paced environment\n\nNice to have\nExperience working with or for crypto exchanges, financial regulators, or banks.\n\nKnowledge of regional regulatory frameworks.\n\nExperience using HubSpot CRM.","description_format":"text","description_chars":2331,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto"],"lifecycle":[{"event":"open","at":"2026-09-26T08:42:00Z"}],"visa":[],"liveness":{"score":93,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.935,"p_room":1,"age_days":27,"expected_fill_days":89,"reasons":["conf:3","wave","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/crystal-intelligence-customer-success-specialist-remote","json_url":"https://alion.io/job/crystal-intelligence-customer-success-specialist-remote.json","meta":{"generated_at":"2026-10-21T12:51:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174027},"rest":"https://alion.io/mcp/rest/get_company?id=174027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrystal-intelligence-customer-success-specialist-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrystal-intelligence-customer-success-specialist-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrystal-intelligence-customer-success-specialist-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crystal-intelligence-customer-success-specialist-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrystal-intelligence-customer-success-specialist-remote"}]}