{"id":1841147,"url":"https://alion.io/job/crystal-mountain-front-desk-3rd-shift-ftyr","title":"Front Desk - 3rd Shift (FTYR)","company":{"id":2290419,"name":"Crystal Mountain","domain":"crystalmountain.com","url":"https://alion.io/company/crystalmountain-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Thompsonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T04:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-15T05:55:28Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Job Summary\nThe primary responsibility of the 3rd Shift Front Desk position is to be the point of contact for after-hour guest reception for check-in, guest concerns and switchboard needs. This is a third shift position typically from 9pm-7am or 10pm-8am.\nJob Duties and Responsibilities\nProcess Automated Night Audit.\nComplete and document hourly 3rd shift staff check in.\nRun and file preliminary reports. \nGreet guests and complete established check-in and check-out procedures.\nPrepare registration packets for future arrivals. \nAnswer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.\nMaintain good guest relations by keeping abreast of in-house and area functions to answer questions and concerns with timely and knowledgeable responses, both in person and over the telephone.\nAnswer incoming calls, schedule and set wake-up calls, and provide guests with timely and efficient service.\nControl cash transactions at the front desk and maintain complete responsibility for personal bank.\nResolve or refer to management all guest concerns, complaints or suggestions in continuous effort to provide superior guest service.\nDispatch guest needs to Housekeeping, Building Engineering, or Security, and document needs appropriately on the Hot Sheet.\nProvide courteous service to guests, internal guests, and coworkers.\nMaintain cleanliness and excellent condition of equipment and work area.\nExecute emergency procedures in accordance with resort standards.\nComply with required safety regulations and procedures, resort standards, policies and rules.\nWork with other third shift staff to ensure guest needs are met in a timely manner.\nOther duties as directed by management.\nJob Specifications\nCompetencies:\nPrevious experience in a bank, hotel, front desk and or accounting field preferred.\nWorking knowledge of computer software to include Word, Excel, F&B POS systems, SMSHost helpful.\nMust be knowledgeable in making reservations for after-hour calls.\nDue to the third shift of the job excellent attendance required.\nPolite, friendly, and helpful to guests, management and fellow employees\nAbility to operate basic office equipment, to include multi-line phone.\nCommunicate effectively both verbally and written. \nOrganize and write procedures in a logical/methodical manner.\nGood time management skills.\nExcellent attention to detail.\nMaintain appearance standards as outlined in departmental and Crystal Mountain policies.\nAble to maintain confidential information.\nEducation:\nHigh School Diploma or GED required.\nCombination of education and experience that enables performance of all aspects of the position.\nPhysical & Other Requirements:\nWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; reach/lift with hands and arms and stoop, kneel, crouch, or crawl.\nThe employee must regularly lift and /or move up to 25 pounds.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\nAbility to work flexible schedule to include weekends and holidays.\nNon-smoking candidates preferred.","description_format":"text","description_chars":3369,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Events & Ticketing","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-04T16:36:25Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.681,"p_room":0.55,"age_days":21,"expected_fill_days":21,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/crystal-mountain-front-desk-3rd-shift-ftyr","json_url":"https://alion.io/job/crystal-mountain-front-desk-3rd-shift-ftyr.json","meta":{"generated_at":"2026-10-15T07:07:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2290419},"rest":"https://alion.io/mcp/rest/get_company?id=2290419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrystal-mountain-front-desk-3rd-shift-ftyr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrystal-mountain-front-desk-3rd-shift-ftyr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrystal-mountain-front-desk-3rd-shift-ftyr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crystal-mountain-front-desk-3rd-shift-ftyr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrystal-mountain-front-desk-3rd-shift-ftyr"}]}