Global Community Manager
As Global Community Manager, you lead community strategy and operations across all of Crytek's titles, reporting to the Head of Communication & PR.
You own how we show up for players day to day: the programs, the channels, the moderation standards and the tone. You lead the community management team and ensure the community’s voice reaches the teams and decision-makers who can act on it.
What You'll Do
Own global community strategy across the portfolio
Lead and develop the community management team across titles
Set moderation standards, escalation pathsand channel operating practice
Own community programsand the community content calendar
Ensure player sentiment and issues reach product, developmentand leadership clearly
Partner with Creator Partnerships, PRand Marketing on integrated activity
Report on community health with evidence, not anecdote
What You Bring
6+ years in community management, including team leadership
Experience with demanding, long-standing player communities
Strong moderation and crisis-handling judgement
Multi-title or multi-channel operating experience
Ability to representthe community credibly to development teams
Excellent written communication in English
Willingness to relocateto Frankfurt am Main, Germany