{"id":3452744,"url":"https://alion.io/job/crytek-service-desk-technician","title":"Service Desk Technician","company":{"id":51941,"name":"Crytek","domain":"crytek.com","url":"https://alion.io/company/crytek","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Git","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-29T11:09:42Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T04:47:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.\nAs a key member of our Service Desk team, you will work as part of the team supporting our hybrid infrastructure. You will support the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 350+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services. You will be expected to suggest improvements to our service, and work with the Service Desk team to improve this every day.\nA key focus will be reducing friction in the end-user experience, ensuring we are responsive and diligent wherever our employees are working.\nWhat you'll do\nProvide Tier 1 & 2 technical support for employees across the studio, resolving hardware, software, access, and tool issues.\nManage incidents and service requests through the Service Desk, ensuring SLA and studio expectations are met.\nEscalate complex issues to infrastructure teams or development teams where required.\nDeploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.\nAdminister user accounts, permissions, Microsoft 365 services, and hybrid working technology.\nSupport endpoint security and contribute to maintaining a secure IT environment.\nManage hardware and software assets through inventory tracking & documentation.\nSupport joiner, mover, and leaver processes, including onboarding and offboarding.\nCreate and maintain technical documentation and knowledge base articles.\nWhat you’ll bring\nExperience working on a Service Desk or IT Support environment using ITSM platforms and working to agreed SLAs.\nExcellent customer service, communication, problem-solving, and organizational skills.\nStrong troubleshooting experience across desktop and laptop hardware, Windows. operating systems, business applications, and endpoint devices.\nExperience building, deploying, upgrading, repairing, and supporting IT hardware.\nExperience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Entra ID, Exchange Online, and Teams.\nExperience administering user accounts, permissions, access, and hybrid technology.\nFamiliarity with endpoint security solutions and security best practices.\nAbility to prioritize workload, manage multiple tasks, and take ownership.\nWillingness to relocate to Frankfurt am Main, Germany.\nNice to have\nExperience supporting macOS and Linux systems.\nExperience in game development.\nFamiliarity with Perforce, Git, Visual Studio, or similar development tools.\nUnderstanding of networking, virtualization, server infrastructure, and hybrid cloud environments.\nExperience with asset management and hardware systems.\nITIL Foundation or equivalent service management experience.","description_format":"text","description_chars":2803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Game Development"],"lifecycle":[{"event":"open","at":"2026-10-29T12:01:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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