{"id":1821894,"url":"https://alion.io/job/cs-informatica-sap-digital-customer-engagement-manager-basis","title":"SAP Digital Customer Engagement Manager – Basis","company":{"id":3852599,"name":"C&S Informática","domain":"cys.com.ar","url":"https://alion.io/company/cys-com-ar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Santiago, 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Digital Customer Engagement Manager con fuerte experiencia técnica en SAP Basis, para acompañar el ciclo de vida de los servicios y actuar como referente técnico frente al cliente.\nLa posición combina conocimientos técnicos de SAP Basis, HANA, S/4HANA y Cloud con experiencia en customer facing, coordinación y resolución de situaciones técnicas durante el engagement.\nPrincipales responsabilidades\nAcompañar el cumplimiento y delivery de los servicios acordados con el cliente.\nTrabajar en conjunto con las distintas funciones de SAP Enterprise Cloud Services.\nResolver y coordinar situaciones técnicas complejas durante el ciclo de vida del cliente.\nBrindar soporte y seguimiento en actividades de SAP Basis.\nParticipar en SAP release upgrades y actualizaciones de infraestructura para clientes Cloud.\nGestionar escalaciones y seguir los procedimientos correspondientes.\nTrabajar con equipos cross-functional y multiculturales.\nMantener una relación cercana con el cliente y los distintos stakeholders.\nRequisitos mandatorios\nExperiencia práctica en SAP Basis Administration.\nExperiencia con SAP HANA, incluyendo:\nUpgrades\nPatching\nSystem Refreshes\nExperiencia con SAP S/4HANA y herramientas SUM.\nExperiencia/exposición a Cloud: AWS, Azure o GCP.\nExperiencia trabajando en roles customer facing.\nExperiencia previa como consultor técnico SAP.\nPara perfiles Associate: mínimo 4 años de experiencia.\nPara perfiles Senior: mínimo 6-8 años de experiencia.\nInglés intermedio, oral y escrito.\nSe valorará\nConocimiento de SAP Enterprise Cloud Services.\nExperiencia con herramientas como SPC y TIC.\nConocimientos de IT Service Management / ITIL.\nConocimientos de Project Management.\nLean Fundamentals.\nCloud Architecture e infraestructura IT.\nExperiencia con hyperscalers.\nConocimiento de soluciones Cloud como HEC y S/4HANA.\nExperiencia trabajando con equipos cross-culturales y cross-functional.-Requerimientos- Educación mínima: Universitaria / I.P. / C.F.T.\n años de experiencia\nIdiomas: Inglés \nPalabras clave: online, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente","description_format":"text","description_chars":2307,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T06:30:14Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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