{"id":3283829,"url":"https://alion.io/job/csc-associate-client-service-representative-4","title":"Associate Client Service Representative","company":{"id":20296,"name":"CSC","domain":"cscglobal.com","url":"https://alion.io/company/csc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":37,"ghost_share":0.027,"stale_share":0.351,"repost_share":0.135,"time_to_fill_p50_days":53,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sacramento, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":53000,"currency":"USD","period":"year","gross":null,"usd_annual":53000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T15:33:43Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-07T03:52:28Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Associate Client Service Representative - Litigation Management Call Center team\nHybrid\nMonday - Friday - 10-7pm CST/9a-6 MST/8a-5PM PST\nSacramento, CA/Lewisville, TX/Logan, UT\nAs the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. Including our own. So, join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes to clients every time.\nAs an Associate Client Service Representative team member, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. You will handle incoming and outgoing calls and emails to clients regarding these documents and other service of process related inquiries for our internal customers. You bring the drive, energy, and commitment to provide world-class service. This is a place where you will be encouraged and expected to be your best.\nSome of the things you will be doing:\nBuilding relationships with our clients to better understand their unique needs and concerns\nResponding to customer inquiries in a professional, accurate, and in a timely fashion\nResponding to customer inquiries via Outlook, Salesforce, or phone\nNavigating quickly between multiple databases quickly and accurately\nFulfilling requests and answering questions for internal customers\nReview and process of legal documents\nResearch and analysis of legal documents \nThese technical skills, experience, and qualifications will provide a successful foundation for this position:\nEnergetic self-starter who thrives in a fast-paced, team-oriented environment\nHigh attention to detail and accuracy\nStrong prioritization and time management skills\nEffective verbal and written communication skills\nStrong Customer Service Skills \nProblem-solving skills\nStrong research skills\nBe a model employee of the CSC value of service\nStrong computer skills and proficiency in MS Office: Word, Outlook, Excel\nSalesforce Experience a plus\nAt CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $48,000-$53,000.","description_format":"text","description_chars":2531,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Legal Services","Custody & Fund Administration","Brand Protection & Anti-Counterfeiting"],"lifecycle":[{"event":"open","at":"2026-10-26T17:44:03Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":1,"age_days":11,"expected_fill_days":53,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":53000,"is_top_pay":false},"html_url":"https://alion.io/job/csc-associate-client-service-representative-4","json_url":"https://alion.io/job/csc-associate-client-service-representative-4.json","meta":{"generated_at":"2026-11-07T16:48:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20296},"rest":"https://alion.io/mcp/rest/get_company?id=20296"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsc-associate-client-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsc-associate-client-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsc-associate-client-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csc-associate-client-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsc-associate-client-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3283829}},{"tool":"search_jobs","arguments":{"company":"cscglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3283829},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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