{"id":1028006,"url":"https://alion.io/job/csc-associate-service-desk-analyst","title":"Associate Service Desk Analyst","company":{"id":20296,"name":"CSC","domain":"cscglobal.com","url":"https://alion.io/company/csc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":35,"ghost_share":0,"stale_share":0.4,"repost_share":0.057,"time_to_fill_p50_days":59,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-10T13:15:38Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-16T10:54:36Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Title: Associate Service Desk Analyst\nLocation: Bangalore\nExperience: 2-4 Years\nJob Shift: Rotational\nIntroduction to the Job\nThe primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support.\nThis challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the Service Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction.\nYou will work as a member of the Global IT Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing our internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 2900 and growing worldwide. Experienced IT practitioners are welcome, but weight will be given to customer focused individual who show the right “can-do” attitude and a voracious appetite for work in an exciting and vibrant team.\nYour responsibilities\nProviding support to all internal/external teams for tech/operational queries.\nWork closely with Service Delivery, Internal Tech team, to Identify and get issues fixed by Product and Tech teams.\nAbility to find gaps, issues, or potential improvements in the system.\nYou understand, investigate, and solve complex and challenging technical problems.\nRegularly track various metrics and KPIs associated with TechOps Centre, adhering to defined SLA's and the ITIL best practices.\nParticipate in on-call rotation basis, Rotational shift.\nImplement robust monitoring and alerting system and optimize for scale and performance.\nYou ensure compliance with departmental policies (i.e., release management, IT security standards, incident & problem management).\nResponsible for debugging the reported issues and performing the root cause analysis Creating / Writing Service Desk Procedures and End User Manuals\nWhat Technical Skills, Experience, and qualifications do you need\nA solid, energetic, flexible, and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment.\nEducational qualification: BE/ BTech/ MCA/ MTech.\nITIL certification or a willingness to undertake.\nExperienced in support of Microsoft OS, Microsoft Office, Microsoft Exchange, Active Directory account management.\nKnowledge of Network, AD, Messaging and Infra issues Troubleshooting.\nA disciplined approach to implementation, support, and documentation.\nCustomer focused with a drive, motivation, and enthusiasm towards getting the job done and deliver a high-quality service.\nAbility to work under pressure and tight deadlines.\nA hands-on approach and can-do mentality with ability to deliver to commitments.\nSelf-starting and 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