{"id":3099991,"url":"https://alion.io/job/csc-generation-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":8524,"name":"CSC Generation","domain":"cscgeneration.com","url":"https://alion.io/company/csc-generation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":116,"ghost_share":0,"stale_share":0.509,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Valley City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-10-22T16:18:58Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T15:55:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.\nReports to: IT Manager\nLocation: West Valley City, UT - On-site (Utah Fulfillment Center)\nAbout the Role\nBackcountry's fulfillment center runs on reliable technology - from handheld scanners on the warehouse floor to laptops in the office. This role exists to keep that technology running and the people who depend on it productive.\nAs Desktop Support Engineer, you will be the on-the-ground IT resource at our Utah Fulfillment Center, responsible for hands-on device support, user account management, and vendor coordination. Within your first six months, success means the help desk queue moves faster, devices stay operational through peak season, and operations staff see you as a trusted problem-solver they can rely on.\nWhat You'll Do\nTroubleshoot and resolve Windows, macOS, and Android issues for office and fulfillment center staff, working the help desk queue daily.\nConfigure, deploy, and maintain laptops, Android handheld scanners, charging stations, and label printers across the warehouse floor and office.\nManage user accounts end-to-end: onboarding, offboarding, password resets, and access records.\nSupport office and warehouse printers, including label printers critical to fulfillment operations.\nTrack and manage hardware assets through their full lifecycle.\nOpen, track, and follow vendor service cases for warehouse equipment through to verified repair.\nEscalate complex issues with clear documentation so the next person can pick up without re-troubleshooting.\nCommunicate technical issues and resolutions to non-technical users in plain language, keeping them updated through resolution.\nRequired Qualifications\nBasic networking knowledge: IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.\nHands-on experience troubleshooting Windows, macOS, and Android operating systems.\nExperience configuring and troubleshooting Android handheld scanners.\nExperience supporting office and warehouse printers, including label printers.\nExperience tracking and managing issues through a ticketing system, including prioritization and escalation.\nUser account management experience (onboarding, offboarding, password resets, access records).\nHardware asset lifecycle tracking experience.\nStrong communication skills, including explaining technical issues to non-technical users.\nAbility to work effectively on a team and independently with minimal supervision.\nGood organizational skills and attention to detail.\nAbility to work fully on-site at the Utah Fulfillment Center in West Valley City, UT.\nAbility to stand and walk for extended periods and lift up to 50 lbs, with or without reasonable accommodation.\nPreferred Qualifications\nExperience supporting Android devices or mobile device management (MDM) platforms.\nPrior IT support experience in a warehouse, distribution, or fulfillment environment.\nExperience with Active Directory, Microsoft Entra ID, and Microsoft Intune.\nExperience with Jira.\nWhy Join\nThe people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.\nTeam Environment, Meaningful Work: You will be the go-to IT resource on the fulfillment center floor, where your work directly keeps operations running and people productive.\nTraining and Development: Build hands-on skills across device management, networking, and vendor coordination with mentorship from your manager and the broader IT team.\nTrusted From Day One: You will own the help desk queue, device deployments, and vendor cases - your contributions matter immediately.\n Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.\nInterview Process\nRecruiter Screen - A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.\nHiring Manager Interview - Conversation with the Manager, focused on your hands-on troubleshooting experience, how you prioritize and escalate issues, and your approach to supporting floor and office users.\nTeam Interview - Conversation with management to assess cross-functional fit and technical depth.\nIn-Person Interview - We'd like to meet you at our Utah Fulfillment Center in West Valley City. Details and logistics will be arranged with your recruiter.\nReference Checks - Conducted in parallel with the final stages where possible.\nOffer - We move quickly for the right candidate.\nInterview process is subject to change. Any updates will be communicated promptly and clearly.\nPlease Note\nPart of our interview process is a mandatory in-person interview with someone on our team prior to an offer. Candidates that are unwilling or unable to meet for an in-person interview will be removed from consideration immediately. \nDue to a high volume of fraudulent applications, you must share a valid LinkedIn profile URL in the application questions below to be considered. If you do not have a LinkedIn profile, you must provide a credible reason in that field and supply alternative evidence of your professional background to verify your identity.","description_format":"text","description_chars":5525,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-22T17:16:17Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":62,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/csc-generation-desktop-support-engineer","json_url":"https://alion.io/job/csc-generation-desktop-support-engineer.json","meta":{"generated_at":"2026-10-27T17:01:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8524},"rest":"https://alion.io/mcp/rest/get_company?id=8524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsc-generation-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsc-generation-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsc-generation-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csc-generation-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsc-generation-desktop-support-engineer"}]}