{"id":1924221,"url":"https://alion.io/job/csc-generation-product-manager-services-and-app","title":"Product Manager, Services and App","company":{"id":8524,"name":"CSC Generation","domain":"cscgeneration.com","url":"https://alion.io/company/csc-generation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":122,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cottonwood Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":737},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T17:44:53Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-22T13:30:41Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.\nReports to: Vice President of Product and UX\nLocation: Cottonwood Heights, Utah (Hybrid - 3x/week in-office)\nAbout the Role\nBackcountry's services business - ski and snowboard mounting and tuning, bike protection film, mobile bike service - is already substantial and one of the fastest-growing parts of the company, with a major expansion planned for 2027. As Product Manager, Services and App, you will own the product experience that makes that growth possible, from discovery and booking through post-service follow-up.\nYou will also own the Backcountry mobile app, building it from a convenience feature into a meaningful revenue channel. At six to twelve months, success looks like services growth clearly ahead of plan, a booking experience that is easy to find and easy to buy, and an app customers keep coming back to.\nThis is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.\nWhat You'll Do\nServices (Primary Focus)\nOwn the product vision, roadmap, and execution for the services business covering discovery, scheduling, pricing, payment, status updates, and post-service follow-up.\nBuild the attach path so a customer buying skis, a bike, or a board is offered the right service at the right moment online, in the app, and in store.\nTreat scheduling and capacity as product problems: appointment availability, technician capacity, turnaround times, and what customers see when capacity is booked out.\nPartner with shop teams, technicians, and mobile service operations so that what you sell online can be delivered on time and at quality.\nSupport expansion of services into new categories, new markets, and new delivery models building experiences that scale rather than one-off solutions.\nDefine the services funnel, the metrics behind it, and the levers that drive growth.\nBackcountry App\nOwn the app roadmap after launch, including retention, engagement, app-exclusive experiences, notifications, lifecycle messaging, and the release cadence.\nGrow the app from a convenience for existing customers into a channel that drives meaningful incremental revenue.\nWork with the app platform partner and engineering to ship quickly without compromising quality or store review standing.\nAcross the Role\nDefine success metrics for every initiative, instrument them properly, and use experimentation and data to decide what to build next.\nTake on additional high-impact product work as company priorities shift.\nPartner across engineering, design, merchandising, marketing, analytics, retail, and operations to turn business goals into shipped product.\nRequired Qualifications\n3-5+ years of product management experience.\nExperience with a product tied to real-world operations - services, bookings, scheduling, appointments, fulfillment, or a marketplace with supply constraints.\nExperience owning a consumer mobile app or a commerce product with a meaningful mobile surface, including familiarity with retention and engagement metrics and app release cycles.\nDemonstrated revenue or conversion impact with measurable results.\nStrong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.\nAbility to ship iteratively and maintain momentum through rapid release cycles.\nExcellent communication skills and ability to influence cross-functional stakeholders, including field and shop teams.\nPreferred Qualifications\nHands-on experience using AI tools within product workflows - pulling live context from project and documentation tools, prototyping instead of slide-decking, and automating repetitive work.\nExperience scaling a services or attach revenue stream alongside a core product business.\nExperience working with technicians, installers, or a mobile workforce.\nExperience with mobile lifecycle messaging and push notification strategy.\nBackground in outdoor, snowsports, cycling, or powersports retail.\nWhy Join\nThe people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.\nCross-Functional Impact: Services is one of the biggest bets the company is making, and this role owns the product side of it - your work touches engineering, retail operations, marketing, and merchandising.\nBuild, Not Maintain: The app is early and services are expanding. You are shaping both while the decisions are still open, with AI-first tooling that accelerates prototyping and execution.\nEnd-to-End Ownership: Own the full product lifecycle for two strategic surfaces - from vision and roadmap through instrumentation and results.\n Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.\nInterview Process\nRecruiter Screen - A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.\nHiring Manager Interview - A deep dive on your experience, product mindset, and operational thinking with the VP of Product and UX.\nPanel Interview - Panel interview with team members and cross-functional business partners.\nIn-Person Interview - We'd like to meet you at our Cottonwood Heights office. Details and logistics will be arranged with your recruiter.\nReference Checks - Conducted in parallel with the final stages where possible.\nOffer - We move quickly for the right candidate.\nInterview process is subject to change. Any updates will be communicated promptly and clearly.\nPlease Note\nPart of our interview process is a mandatory in-person interview with someone on our team prior to an offer. 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