Retail Shop Technician - Part Time (Backcountry Outlet)

We are seeking a highly skilled and experienced Lead Shop Tech to join our team. The Lead Shop Tech will be responsible for overseeing all shop-related activities at our store, including repairs, maintenance, and assembly.

What you get to do every day:

• Partner with management team to identify shop priorities and meet store goals
• Oversee and manage the repair and maintenance program of bike and ski/snowboard gear
• Perform bike and ski/snowboards repairs and maintenance as needed
• Build, assemble, and tune new bikes
• Mount new skis and snowboards
• Repair and tune customer’s bikes, skis and snowboards
• Provide expert advice to customers on gear related matters, including gear recommendations, product fit and technical advice
• Train and mentor shop techs
• Manage inventory and ensure that all necessary parts and tools are available
• Keep up to date with industry trends and developments
• Work with the store team to develop and implement marketing strategies for shop related products and services
• Assist on the sales floor as needed
• Assist the Store Manager in opening and closing the store as needed.
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliation
• Other duties as assigned by the management team

What you bring to the role:

• At least 3 years of experience as a bike and ski/snowboard tech or in a similar role
• Strong knowledge of bike and ski/snowboard mechanics and repair
• Excellent customer service and communication skills
• Ability to work independently and manage a team
• Passion for outdoor activities and a commitment to environmental stewardship
• Availability to work weekends and holidays as needed

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance