{"id":3569679,"url":"https://alion.io/job/csc-senior-systems-engineer-2","title":"Senior Systems Engineer","company":{"id":20296,"name":"CSC","domain":"cscglobal.com","url":"https://alion.io/company/csc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":30,"ghost_share":0.033,"stale_share":0.4,"repost_share":0.067,"time_to_fill_p50_days":53,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands","Luxembourg City, Luxembourg","London, United Kingdom"],"countries":["NL","LU","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":79},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-06-12T13:02:32Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-11-01T21:58:26Z","board_verified":true,"closed_at":null,"days_open":142,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":142},"description":"Job Description\nJob Title: Senior Systems Engineer\nLocation: Amsterdam, Luxembourg, UK, EMEA\nWork schedule or timing: 8.30 AM to 5.30 PM CET/GMT\nWork Model: Hybrid\nIntroduction to the role\nThe Senior Systems Engineer is a Tier 2 application support role combining technical troubleshooting with functional design, configuration, and user enablement for the organization’s document management platforms, primarily Laserfiche and iManage.\nThe role ensures the platforms operate reliably day-to-day, while also improving how business teams use them through well-designed configuration, clear documentation, and effective training. This position works closely with business users, technical teams, and vendors to ensure the platforms meet operational, compliance, and usability needs.\nKey Responsibilities :\nProvide Tier 2 support for Laserfiche and/or iManage, resolving incidents related to functionality, configuration, permissions, integrations, indexing/search, and user experience.\nPerform advanced troubleshooting across platform components, escalating to technical specialists (Senior/Expert Engineers) or vendors when required.\nParticipate in major incident resolution, providing functional insights and structured investigation.\nMaintain accurate service tickets with clear diagnostics, communication, and closure in line with SLAs.\nConfigure platform features including:Repository/workspace structures\nMetadata schemas, templates, and taxonomies\nClassification and naming standards\nUser workflows and forms (where applicable)\n\nDevelop and maintain high-quality documentation including:Functional design documentation\nConfiguration notes and support guides\nEnd-user manuals and quick reference materials\nKnowledge articles for Tier 1 and global support teams\n\nKeep documentation current, accurate, and aligned to platform governance standards.\nDeliver training sessions, onboarding materials, and guidance for business teams and document owners.\nProvide support and coaching on best practices for metadata, permissions, search, and content organization.\nSupport adoption of new platform features, upgrades, or standardized patterns.\nSupport role-based access control (RBAC) tasks including permission changes, troubleshooting, and periodic access reviews.\nEnsure platform configuration aligns with records management, compliance, and information governance policies.\nAssist in providing audit evidence for changes, configuration, and access.\nIdentify recurring user issues or inefficiencies and propose functional or configuration improvements.\nCollaborate with technical and expert-level engineers on enhancements to performance, automation, and platform reliability.\nSupport release readiness, testing, and verification for upgrades, patches, or significant configuration changes.\nRequired Skills & Experience :\nExperience supporting or configuring Laserfiche and/or iManage in production.\nStrong understanding of:Metadata, templates, and classification\nPermissions/RBAC\nSearch and indexing\nDocument lifecycle and content management\n\nAbility to translate business needs into functional platform structures.\nSolid Tier 2 troubleshooting skills (permissions, search/indexing, user issues, configuration impacts).\nExperience with ITSM processes (incident, change, problem).\nTypically 5+ years in application support, systems engineering, or document management roles.\nExperience in both technical troubleshooting and functional configuration.\nFamiliarity with regulated or compliance-driven environments is preferred.\nStrong communication skills, able to support both technical teams and business users.\nHigh attention to detail, particularly around documentation and configuration.\nCustomer-focused, with the ability to explain platform concepts clearly.\nProactive approach to service improvements and user enablement.\nBachelor’s degree in IT, Information Systems, Knowledge Management, or equivalent experience.\nITIL Foundation or willingness to obtain.\nVendor certifications for Laserfiche and/or iManage beneficial.\nWhen applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be 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