{"id":1970790,"url":"https://alion.io/job/csc-technical-support-analyst-2","title":"Technical Support Analyst","company":{"id":20296,"name":"CSC","domain":"cscglobal.com","url":"https://alion.io/company/csc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":37,"ghost_share":0,"stale_share":0.378,"repost_share":0.054,"time_to_fill_p50_days":59,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":119000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T16:59:26Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T03:03:33Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":13},"description":"Technical Support Analyst\n8am-5pm CT/8:30am-5:30pm CT/9am-6pm CT\nHybrid\nAny CSC office (Wilmington, DE/Tallahassee, FL/Springfield, IL/Logan, UT/Lewisville, TX)\nThe Technical Support Analyst position within the support organization is primarily responsible for working with financial customers to help with inquiries related to the Lien Perfect for Lenders software and products. The Technical Support Analyst develops a high-level knowledge of the Lien Perfect products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer questions and triage customer inquiries.\nThe Technical Support Analyst primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature. This role will occasionally require overtime, including weekends based on customer inquiry trends/needs. Travel is not typically required for this position.\nPosition Responsibilities\nProvide technical case support (all channels) for all Lien Perfect customers and other internal CSC teams using the then-current tools available to the Support organization. \nCollaborate with a distributed team, including development, quality assurance, project management, and product management teams to support quality software in a fast-paced environment.\nWork independently and with minimal supervision, making sound decisions based on previous experience and with an understanding of the Lien Perfect products and customer base.\nDocument all customer issues in the CSC case tracking system and assign or document appropriate solutions to the customer issue. \nProvide appropriate solutions to all customer inquiries. \nReview knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities. \nDevelop proficiency in all Lien Perfect products from a technical perspective. \nPerform release testing, as required, of customer scenarios both prior to and after a new Lien Perfect product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements. \nAssist on various projects as assigned. \nLearn new technology and experiment with potential internal efficiency solutions. \nDemonstrate consistently exemplary standards of ethical conduct. \nCoach and mentor more junior team members.\nPosition Qualifications and Requirements\nRelevant software or customer service support experience.\nHigh standards of customer service and support, honesty, and integrity. \nProficiency with Microsoft products. \nAbility to quickly learn CSC technologies. \nAbility to accurately and completely document case information into the CSC case tracking software. \nExcellent problem-solving skills. \nAble to work appropriate hours to complete tasks, meet goals and support required travel. \nStrong, positive attitude and work ethic desired. \nStrong team focus but discipline to work independently. \nExcellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments.","description_format":"text","description_chars":3175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Legal Services","Custody & Fund Administration","Brand Protection & Anti-Counterfeiting"],"lifecycle":[{"event":"open","at":"2026-10-06T19:13:41Z"},{"event":"close","at":"2026-10-10T14:12:08Z"},{"event":"reopen","at":"2026-10-17T03:02:22Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":1,"age_days":13,"expected_fill_days":59,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/csc-technical-support-analyst-2","json_url":"https://alion.io/job/csc-technical-support-analyst-2.json","meta":{"generated_at":"2026-10-21T04:03:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5917,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20296},"rest":"https://alion.io/mcp/rest/get_company?id=20296"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsc-technical-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsc-technical-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsc-technical-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csc-technical-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsc-technical-support-analyst-2"}]}