Technical Support Coordinator

Technical Product Support Coordinator

Locations: Wilmington, Delaware (US) or Yarmouth, Nova Scotia (CA)

Hybrid Work Model (3 days onsite/2 days remote)

Hours: Monday-Friday, 9am-6pm EST

As a Technical Product Support Coordinator, you will be part of our Digital Brand Services business area and responsible for providing employee and customer support for our internal applications, services and products. The Technical Product Support Coordinator will work in a challenging, fast-paced environment, and will take ownership of customer support calls, extensively troubleshooting via tickets and orders.

To be selected for this role, outstanding customer service skills is required, along with a high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Responsibilities/Skills”

• Answering all technical related questions for internal and external clients

• Work independently towards initiatives with oversight from Team Manager

• Coordinate and facilitate meetings and communications in support of team goals

• Ensure deliverables meet the requirements, are on time, and at the required level of quality

• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call

• Client calls

• Monitoring and fulfilling orders

• Monitoring and processing tickets

• Ability to communicate effectively, verbally and via email and telephone

• Exceptional organizational skills and keen attention to detail

• Ability to quickly learn new systems, technology and methods

• Strong critical thinking, problem solving and attention to detail

• Advanced Microsoft office skills required

• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment

• Ability to communicate effectively, verbally and via email and telephone

• Strong prioritization and time management skills