{"id":3493163,"url":"https://alion.io/job/cse-technical-services-manager","title":"Technical Services Manager","company":{"id":692836,"name":"CSE","domain":"cse.net","url":"https://alion.io/company/cse-5","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":117000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T23:32:33Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T12:53:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure and services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.\nWith this opportunity as the Technical Services Manager, you will manage and lead an established team of technician’s working in both the CSE workshop and clients onsite. You will be hands on in creating and establishing work patterns and best practice service methods focusing on client satisfaction and customer service, while ensuring that your team is working efficiently, effectively and developing their skills as we evolve as a business. You will have strong business acumen and give direction to how the Service Team operates, covering financial elements, HSEQ, SLA’s & KPI’s, governance and compliance, and continuous improvement, while being a key member of the Darwin branch management team sharing your insights.\nResponsibilities will include:\nFoster teamwork, and facilitating a positive environment (Toolbox talks, performance reviews, coaching, and identify training opportunities).\nWork in hand with Operations for all scheduling and solutions deliveries\nManage utilisation of employees and resources for service delivery\nTake ownership of maintenance, including managing completion of maintenance and customer technical records ensuring compliance to contracted requirements and license agreements.\nManage and report on Technical Services operating costs\nOversee vendor quality, ensuring all manufactured products meet the requirements and technical specifications needed.\nBe proactive in HSEQ, from reporting, compliance and improvement of processes.\nEnsure governance to CSE policies and procedures\nActively seek continuous improvement opportunities\nWork with clients to ensure customer satisfaction\nWhat we are looking for:\nProven experience in a Service Management role, overseeing end to end from people management, cost management, customer service and reporting\nFormal and hands on leadership experience, with a medium to large team in a technical setting\nExposure to contract development and management\nTertiary qualifications, Trades Certification or applied experience in a technical field.\nExcellent communication, both written and verbal with an elevated level of attention to detail.\nA proven track record in leadership, with a history of developing and growing a cohesive service orientated team.\nStrong ability to identify and action areas of improvement\nAn analytical and strategic thinker\nExcellent financial acumen with previous experience in understanding financial aspects of a service-based business.\nA collaborative and positive attitude, with a willingness to adopt and promote CSE values both internally and to clients.\nIn return CSE Crosscom can offer an excellent opportunity to grow your career, with continued growth of our business nationally, CSE is established as a market leader working with some of Australia’s premium industry names.\nOn top of:\nAttractive renumeration package and benefits\nCar allowance \nExcellent personal development opportunities with training, education, mentorship and upskilling\nCareer progression with a fast-growing company\nNumerous employee benefits and HR resources\nExcellent stability and long-term prospects with expansion of clients and services in every state.\nIf you are a motivated and driven individual who is willing to put in the effort to succeed, we encourage you to 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