{"id":2473479,"url":"https://alion.io/job/csg-billing-analyst-i","title":"Billing Analyst I","company":{"id":1795320,"name":"CSG","domain":"csgi.com","url":"https://alion.io/company/csgi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2685},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Platform Engineering","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T01:01:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Role purpose\nProvide operational and technical support for CSG-managed Mobily platforms by monitoring system health, responding to alarms and incidents, performing initial troubleshooting, coordinating escalations, and tracking issues through resolution and closure.\nKey responsibilities\nMonitor application, infrastructure, and service-health dashboards, email alerts, and Microsoft Teams notifications for abnormal conditions and threshold breaches.\nAcknowledge alerts and operational requests from Mobily NOC and other stakeholder teams, collect the required samples or evidence, and provide timely status updates.\nLog and manage incidents according to severity, impact, and operational procedures; ensure that the correct support group is engaged.\nPerform first-level technical triage using logs, monitoring information, system status, and customer-provided examples.\nInvestigate and coordinate support for issues involving file-system utilization, high memory usage, database blocking sessions, log growth, downstream connectivity, and degraded Gy/telecom KPIs.\nEscalate complex issues to L2 application teams, DBA, Unix/Linux, Platform Engineering, or other specialist teams with clear problem statements, evidence, timestamps, and business impact.\nTrack open incidents, service requests, and planned activities through completion; confirm activity outcomes and communicate closure status to stakeholders.\nSupport operational activities for Singleview/New Stack environments, including health checks, database-related investigations, AWR-report coordination, and application-access or environment-support requests.\nMaintain accurate incident, request, and activity records, including actions taken, evidence collected, assigned teams, status updates, and closure information.\nContribute to SLA and operational reporting, repeat-ticket analysis, service-health reporting, and continuous improvement of monitoring and support procedures.\nFollow established Mobily L1/L2 operating procedures, escalation paths, change controls, and information-security requirements.\nCollaborate with CSG colleagues, Mobily operations, NOC teams, database administrators, platform engineers, and infrastructure support teams across shifts or planned maintenance windows.\nTypical day-to-day tasks\nReview monitoring dashboards and incoming operational emails for new alarms or incidents.\nValidate alerts and identify the affected host, application, environment, KPI, or customer-impacting service.\nRaise or update the relevant incident or service request with severity, impact, technical details, and supporting evidence.\nCheck logs, file-system capacity, memory utilization, database symptoms, and connectivity indicators as appropriate to the issue.\nEngage the appropriate resolver group and follow up until the issue is restored or a confirmed next action is agreed.\nProvide progress updates to stakeholders and record the activity outcome.\nSupport planned production activities by communicating schedules, monitoring execution, and confirming completion.\nReview recurring incidents and contribute information for SLA, health-check, and repeat-ticket reports.\nKey deliverables\nTimely alert acknowledgement and incident registration.\nComplete and accurate incident/service-request records.\nEvidence-based escalations to resolver teams.\nRegular stakeholder status updates and activity-completion confirmations.\nAccurate operational, SLA, health-check, and repeat-ticket reporting.\nClear handover information for unresolved or ongoing issues.\nRequired knowledge and skills\nExperience in telecom or enterprise IT operations and production support.\nPractical understanding of incident management, severity assessment, escalation, and SLA tracking.\nWorking knowledge of Linux/Unix troubleshooting, application logs, file systems, and basic SQL/database concepts.\nFamiliarity with monitoring dashboards, alarms, KPI analysis, and operational reporting.\nAbility to investigate issues methodically and communicate concise technical findings.\nAbility to coordinate effectively with application, database, infrastructure, NOC, and customer teams.\nWillingness to work in a shift-based or on-call operational support model, where required.\nLocation(s):\nSA.Riyadh.ClientAccommodation:\nIf you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.\nOur Guiding Principles:\nImpact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.\nIntegrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect-that’s just who we are.\nInspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.\nOur Story:\nCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.\nBy channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.","description_format":"text","description_chars":6037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-13T20:34:55Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.818,"p_room":0.9,"age_days":6,"expected_fill_days":13,"reasons":["conf:5","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/csg-billing-analyst-i","json_url":"https://alion.io/job/csg-billing-analyst-i.json","meta":{"generated_at":"2026-10-14T19:06:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795320},"rest":"https://alion.io/mcp/rest/get_company?id=1795320"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsg-billing-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsg-billing-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsg-billing-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csg-billing-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsg-billing-analyst-i"}]}