{"id":2473482,"url":"https://alion.io/job/csg-product-support-analyst-i-2","title":"Product Support Analyst I","company":{"id":1795320,"name":"CSG","domain":"csgi.com","url":"https://alion.io/company/csgi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T22:33:26Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Description\nHi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.\nAt CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.\nThis is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.\nWe are looking for Product Support Analyst I who will:\nYou will accept incoming phone calls from external customers (such as Merchants, Resellers and ISO’s), Transaction Research, Funding, Processing questions, Billing inquiries, Limit Increases, IP Address changes, Check Verify Transaction research request, Payment processing request, ACH inquiries related to fees charged on bank statements, Provide guidance to merchants to assist with PCI compliance, Assisting with client’s customer inquiries, Approval Letters, other email related request not listed.\nYou will provide basic level tech support, Troubleshooting software, Resetting passwords, Browser compatibility issues, Re-pop Settlement.\nYou will distribute department specific request to the applicable departments.\nYou will act as a liaison between the customer and various departments of operations.\nYou will research assigned customer issues and follow up within in a timely manner. \nYou will create trouble tickets to escalate customer issues and follow-up as required.\nYou will do other duties as assigned. \nIs this opportunity right for you? We are looking for candidates who have:\nBachelor’s degree or related field, or equivalent practical experience\n1-3 years’ experience in customer service environment\nAttend customer service trainings on the products and services.\nStudy and understand the products and services.\nComplete side by side training with other agents on incoming calls from customers.\nBasic understanding of CRM system and other required software.\nGain a mid-level understanding of products, processes and procedures within first 6 - 12 months of employment.\nMeet minimum performance expectations provided by Supervisor and/or Director within first 90 days.\nMeet minimum expectations for quality standards within first 90 days.\nConsistently use soft skills on calls to ensure customer satisfaction.\nConsistently show positive progress in quality scores and performance audits\nCSGer Perks & Benefits:\nIn-office, or hybrid\nEmployee Belonging Groups\nHealthcare: Dental, Medical, and Vision\nPaid Vacation, Volunteer, and Holiday Time Off\nAnd so much more!\nLocation(s):\nIndia RemoteAccommodation:\nIf you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.\nOur Guiding Principles:\nImpact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.\nIntegrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect-that’s just who we are.\nInspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.\nOur Story:\nCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.\nBy channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.","description_format":"text","description_chars":4485,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-13T20:34:55Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.755,"p_room":0.9,"age_days":9,"expected_fill_days":15,"reasons":["conf:7","velocity","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/csg-product-support-analyst-i-2","json_url":"https://alion.io/job/csg-product-support-analyst-i-2.json","meta":{"generated_at":"2026-10-15T16:28:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795320},"rest":"https://alion.io/mcp/rest/get_company?id=1795320"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsg-product-support-analyst-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsg-product-support-analyst-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsg-product-support-analyst-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csg-product-support-analyst-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsg-product-support-analyst-i-2"}]}