{"id":2958563,"url":"https://alion.io/job/csg-senior-risk-analyst","title":"Senior Risk Analyst","company":{"id":1795320,"name":"CSG","domain":"csgi.com","url":"https://alion.io/company/csgi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":61789,"max":98861,"currency":"USD","period":"year","gross":null,"usd_annual":98861},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T22:16:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T14:38:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.\nWe are seeking a Senior Risk Analyst - Risk Investigations, who will be responsible for overseeing collections activity and funding return processes within the Forte payments ecosystem. This role serves as a subject matter expert in post-origination risk events, leading efforts to recover funds, resolve outstanding balances, and investigate anomalous transaction patterns that trigger collections or return activity. Our Senior Risk Analyst will collaborate closely with internal operations, finance, and compliance teams, as well as interact directly with merchants and external stakeholders to resolve complex cases.\nWe are looking for a Senior Risk Analyst - Risk Investigations who will:\nCollections Oversight\nManage and monitor the end-to-end collections lifecycle for merchant accounts with outstanding balances.\nReview aging reports and prioritize collection queues based on risk exposure, account status, and recovery probability.\nInitiate and track outreach to merchants, coordinating repayment plans or escalating unresolved accounts to legal or third-party recovery as appropriate.\nMaintain accurate records of collections activity, correspondence, and outcomes in case management systems.\nIdentify systemic patterns contributing to collections volume and recommend process or policy improvements.\nFunding Returns Management\nOversee the review and processing of funding returns resulting from ACH rejects, closed accounts, disputed transactions, or compliance holds.\nInvestigate the root cause of return activity to determine whether remediation, risk action, or further investigation is warranted.\nCoordinate with the Payments Operations and Accounting team to ensure accurate and timely return processing and reconciliation.\nMonitor return rate thresholds and flag accounts approaching network or internal limits for proactive intervention.\nRisk Investigation & Analysis\nConduct thorough investigations into accounts flagged for elevated collections or return risk, including review of transaction history, financial data, and publicly available information.\n Identify indicators of fraudulent activity, including card testing, unauthorized ACH transactions, and account manipulation, and initiate appropriate risk actions.\nSupport individual account and portfolio-level evaluations to assess financial health, compliance standing, and continued acceptability within the firm's risk appetite.\nParticipate in the underwriting review of merchants whose collections or return history warrants re-evaluation of processing limits or account status.\nEscalations & Exceptions\nServe as an escalation point for Analyst-level staff on complex or high-exposure collections and return cases.\nApprove, document, and execute escalations, exceptions, and restricted tasks within assigned authority limits.\nPartner with senior management to resolve high-risk or high-value cases requiring cross-functional coordination.\nTrend Identification & Reporting\nAnalyze collections and funding return data to surface emerging trends, anomalies, and risk concentrations within the portfolio.\nPrepare regular reporting for management on collections performance, return activity, recovery rates, and open exposure.\nContribute findings to firmwide risk reporting and support special projects as assigned.\nIs this opportunity right for you? We are looking for candidates who have:\nBachelor’s degree or equivalent experience\n3+ years of experience in payments risk, collections, chargeback management, or financial investigations.\nStrong working knowledge of ACH return codes, chargeback lifecycle, and dispute resolution processes.\nExperience with merchant acquiring, payment processing, or fintech risk operations.\nDemonstrated ability to analyze financial data and draw sound, defensible risk conclusions.\nExcellent written and verbal communication skills; comfortable engaging merchants and senior stakeholders alike.\nHigh attention to detail with the ability to manage multiple open cases simultaneously under competing deadlines.\nProficiency with case management systems, data tools (Excel, BI platforms), and payment processing platforms.\nFamiliarity with Visa and Mastercard operating regulations related to disputes, returns, and fraud controls.\nExperience with real-time transaction monitoring tools.\nKnowledge of NACHA Operating Rules and Regulation E as they apply to ACH returns and unauthorized transactions.\nExperience supporting or conducting collections in a regulated payments environment.\nAbility to read, write, speak and understand the English language in a business environment\nCSGer Perks & Benefits\nWork from Home\nEmployee Belonging Groups\nHealthcare: Dental, Medical, and Vision\nPaid Vacation, Volunteer, and Holiday Time Off\nAnd so much more!\nView More Benefits \nPlease submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.\nColorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.\nPosition Pay Range:\nThis range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.\n$61,789.82-$98,861.64This role is eligible for a bonus opportunity.\nLocation(s):\nUnited States RemoteAccommodation:\nIf you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.\nOur Guiding Principles:\nImpact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.\nIntegrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect-that’s just who we are.\nInspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.\nOur Story:\nCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.\nBy channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.\nLearn more about CSG Inclusion & Impact here.\nOur culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For ” for 2025-2026, a Newsweek “ America’s Greatest Workplaces in Tech ” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.","description_format":"text","description_chars":7658,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-20T22:16:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:15","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":98861,"is_top_pay":false},"html_url":"https://alion.io/job/csg-senior-risk-analyst","json_url":"https://alion.io/job/csg-senior-risk-analyst.json","meta":{"generated_at":"2026-10-24T13:25:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795320},"rest":"https://alion.io/mcp/rest/get_company?id=1795320"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsg-senior-risk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsg-senior-risk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsg-senior-risk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csg-senior-risk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsg-senior-risk-analyst"}]}