{"id":4286669,"url":"https://alion.io/job/csi-network-operations-engineer","title":"Network Operations Engineer","company":{"id":45392,"name":"CSI","domain":"csiweb.com","url":"https://alion.io/company/csiweb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0.4,"stale_share":0,"repost_share":0.4,"time_to_fill_p50_days":10,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"Service Desk","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:07:01Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T02:54:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nThe Network Operations Enginee r is a customer-facing, advanced-level technical role responsible for connecting customer LAN environments to CSI core-processing platforms and supporting managed network environments. This position plans, designs, implements, upgrades, monitors, and troubleshoots network and voice services across multiple platforms and protocols. The engineer serves both core-processing and managed-services customers, supports internal CSI teams, manages complex incidents and projects, and acts as an escalation resource for other network engineers.\nEssential Duties and Responsibilities\nPlan, design, configure, implement, upgrade, and support customer and internal network infrastructure, including routers, switches, circuits, firewalls, wireless networks, VPNs, internet connectivity, cabling, and unified communications. \nRespond promptly to network and voice incidents, service requests, and project tasks; diagnose root causes and restore service while meeting customer communication and service-level expectations. \nEngineer and troubleshoot LAN and WAN connectivity, including Layers 1-3, inter-VLAN routing, branch-to-branch connectivity, SD-WAN, MPLS, and ISP circuits. \nImplement and support routing technologies and integrations, including EIGRP, OSPF, BGP, route maps, IPsec, GRE, and GRE over IPsec. \nAdminister firewall and secure-access solutions across Cisco ASA/FTD/FMC, Palo Alto, Fortinet, Cisco Zone-Based Firewall, and virtualized firewall environments. \nSupport remote-access VPN solutions, including Cisco Secure Client, Cisco Meraki, and Palo Alto GlobalProtect, with MFA, SAML, identity-provider, and conditional-access integrations. \nConfigure and troubleshoot DHCP, DNS, NAT/PAT, SNAT, DNAT, network access control, 802.1X, MAB, Cisco ISE, Microsoft NPS, Domain Services, Cisco Umbrella, and Azure integrations. \nSupport wireless and voice environments, including Cisco wireless controllers, Meraki guest Wi-Fi, CUCM, UCCX/Finesse, Jabber, hardware phones, and cloud-hosted voice solutions. \nMonitor network availability and performance; investigate saturation, packet loss, latency, jitter, degraded connections, backup failures, and monitoring alerts using tools such as OpsManager and N-able N-central. \nCoordinate device migrations, infrastructure installations, disaster-recovery failover, new ISP connections, and data-center or site surveys. \nPartner with customers, carriers, vendors, QA, Risk Management, Security Operations, server teams, service desk teams, and other CSI departments to deliver functionally sound, secure, and compliant solutions. \nMaintain accurate ticket notes, diagrams, configuration details, customer records, and implementation documentation; communicate status, risk, testing, and next steps clearly to customers and leadership. \nProvide technical guidance, training, and escalation support to Network Engineers; research emerging technologies and recommend practical infrastructure improvements. \nPerform other duties as assigned. \nKnowledge, Skills, and Abilities\nAdvanced troubleshooting and problem-solving skills across complex, multi-customer network environments. \nAbility to prioritize multiple incidents, requests, changes, and projects while maintaining organization and timely customer communication. \nWorking knowledge of network security, configuration integrity, access controls, change management, and regulated-industry expectations. \nAbility to translate customer-reported symptoms into technical requirements, identify likely root causes, and ask effective diagnostic questions. \nClear written and verbal communication skills with customers, technical teams, vendors, relationship managers, and leadership. \nAbility to remain effective under pressure, take ownership of unfamiliar issues, exhaust available resources, and escalate appropriately. \nEducation and Experience\nMinimum of three years of successful, in-depth experience in network engineering, network operations, managed services, or a related technical field. \nEducation from an accredited university, college, or trade school in information technology, networking, computer science, or a related field, or an equivalent combination of relevant training and experience. \nExperience supporting customer-facing network environments and coordinating infrastructure implementations, migrations, or upgrades. \nPreferred Qualifications\nRelevant certifications such as Cisco CCNA or CCNP, Palo Alto Networks PCNSA or PCNSE, Fortinet certifications, or Microsoft role-based certifications. \nExperience supporting financial institutions, managed-service customers, or other regulated environments. \nHands-on experience with Cisco Meraki, Cisco Secure Client, Cisco ISE, Palo Alto GlobalProtect, Fortinet, Azure networking, and network monitoring or automation tools. \nAs a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com\nCSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary\nCSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at  and we will work with you to meet your accessibility needs.\nFor applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)\nVisa Sponsorship: We are unable to offer visa sponsorship for this position. 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