CDSCC ICT Support

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.

Role highlights

• Support critical ICT services enabling NASA's Deep Space missions

• Work across end-user, server, network and communications systems

• Join a collaborative team at Canberra Deep Space Communication Complex!

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au and CDSCC for more information.

The opportunity

The Canberra Deep Space Communication Complex (CDSCC) supports ground-based spacecraft telecommunications as part of the international National Aeronautic Space Administration (NASA) Deep Space Network (DSN), under contractual arrangements between NASA and the Commonwealth Scientific and Industrial Research Organisation (CSIRO).

Join the ICT team at the Canberra Deep Space Communication Complex and contribute to the reliable delivery of technology services supporting NASA’s Deep Space Network.

In this hands-on role, you will provide ICT support across desktop and laptop systems, servers, network infrastructure, critical communications, collaboration tools, data storage, physical security systems and cyber security services. You will be a key contact for ICT enquiries, diagnosing and resolving first-level issues while escalating more complex matters when required.

This is an exciting opportunity for an adaptable and customer-focused ICT professional who enjoys solving problems, learning new technologies and working collaboratively across a diverse range of technical activities. You will join a multi-skilled team where your ideas, initiative and commitment to continuous improvement will be valued.

The role is available on an indefinite basis, with full-time or part-time arrangements from 0.6 to 0.9 FTE available. Relocation assistance may also be provided to the successful candidate, if required. In return, you'll enjoy a very supportive team culture, ongoing development opportunities, attractive benefits including a 9-day fortnight, generous superannuation, and the chance to contribute to work that supports international space missions.

Your high-level duties will include:

• Configure, install and maintain desktops, laptops and standard system images.

• Provide first-level technical support, fault diagnosis and equipment repairs.

• Assist with server installations, configurations and related ICT activities.

• Manage daily helpdesk operations and identify opportunities to automate processes.

• Research emerging technologies and contribute solutions to ICT planning and problem management.

• Document procedures and configurations, communicating advice clearly and escalating complex issues when required.

Role particulars

Location: Tidbinbilla, ACT - Canberra Deep Space Communication Complex (CDSCC)

Salary: AU$77,792 to AU$105,250 pa, plus Tracking Station Allowance of $139.16 per week, plus 15.4% superannuation (also eligible for fleet transport to & from site within a defined Canberra region)

Tenure & work schedule: Indefinite, Full-time on a 9-day fortnightly schedule or part-time of atleast 0.6FTE

Reference: 103940

As the successful candidate, you will bring:

Essential criteria

• Demonstrated experience with and knowledge of Microsoft desktop/laptop maintenance in a domain environment.
• Demonstrated helpdesk or fault diagnosis experience within an enterprise environment.
• Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools with desktop and/or mobile devices.
• Proven ability to work effectively as part of a diverse multi-skilled team.
• Demonstrated willingness to learn new skills and work across a diverse range of tasks and activities.

Desirable

• Demonstrated ability to write technical documentation.
• Knowledge, Skills or experience with cybersecurity disciplines.

For full details about this role, and other criteria, please review the Position Description.

Not sure if you meet all the criteria?

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact Laura Mason via [email protected] and let us know how we can support you.

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility

Australian Citizens who are able to meet the US Export Administration Regulation requirements (eligibility to be determined). Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

How to apply

Please apply online and submit a CV and cover letter (maximum 2 pages) that demonstrate your motivation and ability to meet the selection criteria of this role.

Applications close

1 November, 11:00 pm AEDT

We strongly encourage you to apply as early as possible as we will be reviewing applications as they are received.