{"id":411268,"url":"https://alion.io/job/csn-collision-customer-service-representative-6","title":"Customer Service Representative","company":{"id":8213,"name":"CSN Collision","domain":"csncollision.com","url":"https://alion.io/company/csn-collision","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":79,"ghost_share":0.114,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":210,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menomonee Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-07-24T00:00:00Z","employer_posted_date":"2025-07-24","last_verified_at":"2026-10-14T13:08:45Z","board_verified":true,"closed_at":null,"days_open":447,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":447},"description":"Join Our Team! Be part of a fast-growing, family-owned business that’s passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we’re looking for enthusiastic, detail-oriented professionals to join our team.\nPosition Overview: As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You’ll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service.\nKey Responsibilities:\n· Provide a welcoming and professional customer experience from start to finish\n· Guide customers through the collision repair process and answer questions\n· Gather vehicle photos and accident details to support estimators\n· Keep customers informed of repair status and updates\n· Verify insurance, liability, and rental coverage prior to appointments\n· Receive and process parts and sublet invoices; verify estimate accuracy\n· Conduct final quality control check before vehicle delivery\n· Assist with accounts receivable follow-up\n· Take on additional tasks and projects as assigned\nReady to grow with us? We’re proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory.\nRequirements\n· Strong communication and interpersonal skills\n· Excellent organizational and time management abilities\n· Attention to detail and a customer-first mindset\n· Ability to multitask in a fast-paced environment\n· Previous experience in customer service or the collision repair industry is a plus\nBenefits\n· Competitive pay\n· 401(k) retirement plan\n· Medical, dental, and vision insurance\n· Paid vacation and PTO\n· Flexible scheduling\n· Supportive team environment with opportunities for career growth","description_format":"text","description_chars":2139,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-09-06T02:05:02Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.204,"p_room":0.28,"age_days":447,"expected_fill_days":210,"reasons":["conf:2","evergreen","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/csn-collision-customer-service-representative-6","json_url":"https://alion.io/job/csn-collision-customer-service-representative-6.json","meta":{"generated_at":"2026-10-14T14:00:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8213},"rest":"https://alion.io/mcp/rest/get_company?id=8213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsn-collision-customer-service-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsn-collision-customer-service-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsn-collision-customer-service-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csn-collision-customer-service-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsn-collision-customer-service-representative-6"}]}