{"id":2106649,"url":"https://alion.io/job/csn-collision-estimator-2","title":"Estimator","company":{"id":8213,"name":"CSN Collision","domain":"csncollision.com","url":"https://alion.io/company/csn-collision","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":79,"ghost_share":0.114,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":216,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Colborne, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":330},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T20:37:46Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T00:07:35Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Job Summary\nThe Estimator & Customer Experience Specialist plays a key role in both the technical and customer-facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.\nIn addition, this role supports front-office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail-oriented, professional, and able to balance technical estimating responsibilities with high-quality customer service.\nResponsibilities:\nSet customer expectations and educate them on the repair process.\nUtilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates.\nReview insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements).\nInspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards.\nGather additional information from insured customers when required.\nConduct walk-around inspections with customers to identify claim-related and pre-existing damage.\nPhotograph vehicle damage according to shop and insurer requirements.\nDetermine vehicle drivability and whether disassembly is required for an accurate estimate.\nWrite detailed estimates that capture all claim-related damage and follow OEM repair procedures.\nControl costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines.\nEnsure accurate data entry, including real-time dates and correct rate profiles.\nCommunicate claim details, scheduling updates, and delays to insurers and customers.\nSelect appropriate parts, confirm model/trim, pricing, and availability.\nSchedule sublet services and quote sublet work.\nAdd all invoices (parts, sublet, rental, towing) to the file per insurer guidelines.\nMaintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication.\nUpload and monitor claims for approval.\nSend final supplements and invoices to insurers\nEnsure final authorization is documented and files are closed accurately.\nPerform final quality control checks and deliver vehicles to customers, explaining repairs when needed.\nCustomer & vendor support via phone, email, and in person.\nProvide professional, friendly communication and timely updates throughout the repair process.\nEnter invoices, post payments, and maintain accurate financial and administrative records.\nReceive payments from customers, insurers, and third parties.\nSchedule appraisal, repair, rental, towing, and sublet appointments.\nConfirm drivability and towing needs; coordinate with head office and external partners.\nMaintain organized digital and physical filing systems; update management systems with dates and notes.\nScan and upload invoices; track calls and communication per claim.\nManage courtesy cars, including check-in, mileage, condition, and warranty parts for corrosion claims.\nExplain insurance processes, verify deductibles, and prepare claim paperwork.\nUpdate insurers on repair status and manage estimating systems, assignments, and supplements.\nEnsure clear communication through preferred customer channels and support CSI review completion.\nMaintain compliance with WHMIS, PIPEDA, and other required standards.\nSupport general office administration, labor flagging, cost management, and maintaining a clean workspace.\nRequirements\nCollision estimating experience - 3-5 years of experience as a Collision Estimator.\n Customer service experience - 3-5 years of customer service, AP/AR, or administrative experience (asset).\nSoftware proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems.\nInsurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology.\nTechnical understanding - Ability to identify collision-related damage and understand vehicle systems.\nCompliance training - Up-to-date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge.\nProficiency in Microsoft Office Suite.\nValid Driver’s Licence.\nI-CAR training is an asset.\nStrong communication, organization, and problem-solving skills.\nAbility to work in a fast-paced environment and manage multiple priorities.\nBenefits\nCompetitive pay\nHealth, dental, and vision benefits.\nPaid time off.\nSupportive team environment and opportunities for training and development.\nStable Monday-Friday schedule (8am-5pm shift).","description_format":"text","description_chars":4722,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-08T20:37:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":216,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/csn-collision-estimator-2","json_url":"https://alion.io/job/csn-collision-estimator-2.json","meta":{"generated_at":"2026-10-14T00:49:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1133,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8213},"rest":"https://alion.io/mcp/rest/get_company?id=8213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsn-collision-estimator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsn-collision-estimator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsn-collision-estimator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csn-collision-estimator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsn-collision-estimator-2"}]}