{"id":1974093,"url":"https://alion.io/job/csn-collision-mechanical-service-writer","title":"Mechanical Service Writer","company":{"id":8213,"name":"CSN Collision","domain":"csncollision.com","url":"https://alion.io/company/csn-collision","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":81,"ghost_share":0.111,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":210,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Goodlettsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":156000,"period":"year","method":"role_country_seniority_unknown","sample_n":2428},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T20:35:43Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T04:57:00Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"We are seeking an experienced and customer-focused Mechanical Service Writer to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery.\nKey Responsibilities:\nGreet customers, listen to vehicle concerns, and accurately document repair and maintenance needs.\nPrepare detailed repair estimates including labor, parts, and additional services.\nCommunicate recommended repairs, maintenance services, and associated costs clearly and professionally.\nCoordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed.\nMonitor repair progress and proactively communicate status updates to customers.\nSchedule appointments and manage daily service workflow to maximize shop efficiency.\nReview completed repairs with customers and explain services performed.\nProcess repair orders, invoices, and payments accurately.\nMaintain detailed customer and vehicle records within the shop management system.\nDeliver exceptional customer service while building long-term customer relationships.\nRequirements\nProven experience (2+ years preferred) as a Service Writer, Service Advisor, or similar automotive customer service role.\nStrong knowledge of automotive maintenance, diagnostics, and repair processes.\nFamiliarity with shop management and estimating software.\nExcellent communication and customer service skills.\nAbility to explain technical information in a clear and easy-to-understand manner.\nAbility to multitask and manage multiple repair orders simultaneously.\nStrong attention to detail and organizational skills.\nPositive attitude, professional appearance, and strong work ethic.\nASE certification or automotive technical background is a plus.\nHigh school diploma or equivalent; additional automotive training preferred.\nValid driver's license with a clean driving record.","description_format":"text","description_chars":1984,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-06T20:35:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":20,"expected_fill_days":210,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/csn-collision-mechanical-service-writer","json_url":"https://alion.io/job/csn-collision-mechanical-service-writer.json","meta":{"generated_at":"2026-10-27T09:18:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8213},"rest":"https://alion.io/mcp/rest/get_company?id=8213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsn-collision-mechanical-service-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsn-collision-mechanical-service-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsn-collision-mechanical-service-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csn-collision-mechanical-service-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsn-collision-mechanical-service-writer"}]}