{"id":1977053,"url":"https://alion.io/job/csse-scee-clinical-admin-clerk","title":"Clinical Admin Clerk","company":{"id":1116716,"name":"Csse Scee","domain":"csse-scee.ca","url":"https://alion.io/company/csse-scee","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":326},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T21:11:48Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T19:42:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.\nThis position has an end date of March 31, 2027.\nLocation - This role is in-person. Work primarily takes place at North Campus Edmonton.\nReporting to the Lead, Clinical Finance Services, the Patient Services Clerk provides clerical, administrative, financial and reception support to the patients, students, and instructors. This position works in a busy environment, processing financial transaction, submitting dental insurance claim forms, booking appointments, and act as first-point of contact with patients and students.\n First point of contact for patients: handling walk-ins and large volume of phone inquiries\nPatient check-in\nRegisters new and existing patients and confirms patient demographics\nAdds dental insurance if applicable\nCollects any outstanding fees on account\nCollects pre-payment for certain treatment types \nUpdate lab tracking form to indicate payment has been made\nContact patients who have not checked in within 20 minutes of appointment start time\nPatient check out\nReviews treatment entered for appropriate fee codes, make changes as required\nSubmit insurance forms via CDAnet or mail\nCollect payments and allocate to the appropriate bank\nDocument any payment information in transaction notes\nSchedules appointment requests for follow up appointments\nPatient Follow up\nDocuments all patient communication in patient contact notes\nMonitors cancelled and failed appointments, assist to fill short notice cancellations\nSends patient correspondence through Patient Access or Brightsquid\nMaintains patient files in accordance with applicable policies and retention schedules\nEnsures patient complaints are routed to Patient Services & Systems Supervisor\nRetrieves and returns phone messages\nBooking\nUses SoD OHC Recall (Continuing Care) System - SOP to assist in scheduling periodontal treatment\nUse NEW PERIO WORKFLOW 2021-2022 documentation to ensure periodontal charting and recall cards are accurate and complete\nUses SoD Dashboards and related ‘audit rules’ in scheduling periodontal treatment and maintaining accuracy of chart information\nProvides essential general program information to patients prior to and during the initial stages of treatment, this includes providing information regarding costs and payment options \nBooks new and existing patient appointments for emergency, dental hygiene, pediatric, etc. \nMonitors that student schedule is fully utilized\nUpdates tracking of student experiences and patient information\nFinance\nProcesses cheque, debit, and credit card payments and completes daily deposits\nProcesses CDAnet and paper claim submissions\nCollects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers\nContacts patients to ensure prompt payments of aged balance when required\nAdministration\nAnswers incoming phone calls from patients and forwards as appropriate\nProvides new patients with link to patient sign up form \nProcess patient chart inactivation as approved by Team Director\nPrepares patient chart copies as requested\nScheduling for special courses (eg. refresher courses), when required\nProvide monthly assessment of student’s patient management skills to course director as requested\nCoordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database\nPerforms other administrative duties as required\nCoordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database\n Dental Office Certificate or other dental-related post-secondary training\nMinimum 2 years of relevant experience in a fast-paced dental office\nExperience with processing a large volume of patient traffic and phone calls\nProficient with dental software\nExperience with POS devices, processing payments and completing deposits\nAbility to critically analyze all aspects of the patient record and identify any required changes\nAccurate data entry skills; strong attention to detail\nApplication Instructions\nClick \"Apply Now\" to submit your resume and cover letter.\nThis position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).","description_format":"text","description_chars":4600,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T21:43:49Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/csse-scee-clinical-admin-clerk","json_url":"https://alion.io/job/csse-scee-clinical-admin-clerk.json","meta":{"generated_at":"2026-10-12T21:35:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1116716},"rest":"https://alion.io/mcp/rest/get_company?id=1116716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsse-scee-clinical-admin-clerk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsse-scee-clinical-admin-clerk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsse-scee-clinical-admin-clerk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csse-scee-clinical-admin-clerk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsse-scee-clinical-admin-clerk"}]}