Customer Service Representative - Consult Silicon Valley

Job Title: Customer Service Representatives (Onsite - Night Shift )

Company: CSV Now Philippines

Location: 1Nito Tower Building, Cebu City, Cebu

Job Type: Full-time | Onsite

Company Overview:

CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview:

We are looking for Customer Service Representatives to join our growing team.

This role is ideal for individuals who thrive in a dynamic environment and have a passion for assisting customers. You will serve as a key point of contact, providing support, addressing inquiries, and ensuring a positive customer experience across various channels.

More than just a role, this is an opportunity to develop your skills, enhance your communication abilities, and grow your career within a supportive and people-focused organization.

What You’ll Be Doing:

• Serve as the main point of contact for customers, assisting with inquiries across various communication channels.

• Maintain a positive, empathetic, and professional attitude in all customer interactions.

• Utilize available resources and internal tools to provide accurate and timely responses to customer concerns.

• Address and resolve customer issues efficiently while ensuring a high level of service quality.

• Coordinate with internal teams to ensure prompt and effective resolution of concerns.

• Accurately document customer interactions in the system and follow-up.

• Collaborate with team members and other departments to ensure seamless communication and service.

• Escalate complex or unresolved concerns following established procedures and guidelines.

Who We’re Looking For:

• Open to candidates withno BPO experience

• Strong English communication skills, both written and verbal

• Excellent comprehension and active listening skills

• A quick learner with the ability to adapt to new tools, systems, and processes

Work Schedule & Location:

• Onsite at 1Nito Tower, Cebu City

• Night shift, with openness to a shifting schedule

Perks and Benefits:

• Enjoy a 13th-month salary

• 10% night differential

• HMO coverage begins upon regularization

• Full government-mandated benefits

• Exciting career growth opportunities in a pioneering account

• Positive, collaborative, and growth-driven work environment