{"id":3385236,"url":"https://alion.io/job/csx-customer-solutions-specialist","title":"Customer Solutions Specialist","company":{"id":1802947,"name":"CSX","domain":"csx.com","url":"https://alion.io/company/csx-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":126000,"max_usd":279000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":355},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-27T16:42:24Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T02:14:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary\nInteracts with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.\nPrimary Activities and Responsibilities\nRespond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.\nDocument and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service field managers, field operations, and others to escalate recurring service issues.\nProvide consistent and timely information to customers regarding the actions being taken to resolve service issues.\nCommunicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.\nReview service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.\nCoordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers.\nMiscellaneous activities and responsibilities as assigned by manager\nMinimum Qualifications\nBachelor's Degree/4-year Degree\nLess than 1 year of experience in Customer Service, Customer Accounting, Customer Service Operations\nPreferred Qualifications\nBachelor's Degree/4-year Degree\n1 or more years of experience in Project Management, Customer Service, Customer Accounting, Customer Service Operations dept.\nKnowledge and Skills\nMicrosoft Office skills (including Outlook, Word, and Excel)\nCSX Mainframe systems\nKnowledge of Salesforce\nKnowledge of ShipCSX electronic railroad shipment, placement, and tracking system\nKnowledge of CSX operating divisions and general operations\nProblem-solving skills\nAbility to multi-task and shift focus from one activity to another without impacting the quality of the work\nWritten and oral communication skills\nSkill in interpreting non-verbal cues and in identifying underlying concerns and motivations\nAbility to be flexible and open to new ideas and change\nLeadership\nThe CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.\nJob Requirements\nDifferent shifts as assigned in a 24 hour/7 days a week operation (incl working weekends)","description_format":"text","description_chars":2810,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Logistics","Intermodal Transport"],"lifecycle":[{"event":"open","at":"2026-10-28T07:07:44Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":0.9,"age_days":4,"expected_fill_days":11,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/csx-customer-solutions-specialist","json_url":"https://alion.io/job/csx-customer-solutions-specialist.json","meta":{"generated_at":"2026-11-02T05:44:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8219,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802947},"rest":"https://alion.io/mcp/rest/get_company?id=1802947"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcsx-customer-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcsx-customer-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcsx-customer-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/csx-customer-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcsx-customer-solutions-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3385236}},{"tool":"search_jobs","arguments":{"company":"csx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3385236},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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