Delivery Operations Manager - Border Security & Intelligence Systems

Overview

CTP is a privately held small business based in Herndon, VA. We provide program management services for government and private clients and deliver technical assistance programs in over 100 countries around the world. CTP provides specific solutions or full lifecycle support, including course and curriculum design, expert instruction, logistics support, monitoring & evaluations, knowledge management, strategic planning, program management, and staffing services.

Responsibilities

About the Role

CTP, on behalf of Veloxxity, is seeking a Delivery Operations Manager to lead the delivery, fielding, training, and maintenance of border security and intelligence systems for government clients across the Caribbean.This role turns technology deployments into reliable operational capabilities for customs, immigration, and security officials. The manager will coordinate equipment installation, site readiness, user training, operational acceptance, and ongoing support at airports, seaports, border facilities, and intelligence centers.

The ideal candidate has practical experience fielding equipment and technology solutions, managing teams in the field, and helping government users adopt new systems. This is a hands-on delivery role requiring frequent travel, strong judgment, and accountability for results.

What You Will Do

Deployment and Fielding

• Manage deployments from initial site assessment through installation, testing, client acceptance, and transition to sustained operations.
• Develop and maintain deployment schedules, staffing plans, equipment inventories, and site readiness checklists.
• Coordinate hardware delivery, shipping, customs clearance, installation, and supporting infrastructure with internal teams, vendors, and local partners.
• Oversee fielding of solutions such as identity and document scanners, immigration kiosks, watchlist tools, intelligence platforms, communications equipment, and supporting networks.
• Identify and resolve deployment constraints, including power, connectivity, facility access, equipment availability, and operational scheduling.
• Coordinate with engineering and product teams to ensure deployed systems meet approved requirements and work within client workflows.

Client and Operational Coordination

• Serve as the primary point of coordination for day-to-day delivery activities with customs, immigration, security, and intelligence officials.
• Plan deployments around operational demands to minimize disruption to passenger processing, inspections, and security operations.
• Establish clear responsibilities, escalation procedures, and communication routines among clients, field teams, subcontractors, and technical specialists.
• Oversee on-site personnel and managed service teams, including teams supporting seaport and other border operations.
• Track delivery commitments, risks, issues, and changes; escalate decisions that affect scope, cost, or schedule.

Training and Operational Readiness

• Coordinate and deliver practical training for system users, supervisors, administrators, and local support personnel.
• Develop training schedules, user guides, operating procedures, and job aids with technical and operational subject matter experts.
• Establish train-the-trainer programs to build local capability and support continued adoption.
• Confirm users can perform required tasks and that support arrangements are in place before operational handover.
• Capture user feedback and coordinate improvements to training, system configuration, and operating procedures.

Maintenance and Sustainment

• Establish preventive maintenance schedules, service procedures, spare parts inventories, and equipment replacement plans.
• Coordinate troubleshooting, repairs, warranty support, and vendor service activities.
• Track system availability, support requests, recurring faults, and maintenance performance.
• Maintain accurate records of deployed assets, configurations, service history, and client acceptance.
• Ensure clients have clear support contacts and escalation paths throughout the system lifecycle.

Delivery Management

• Manage field personnel, subcontractors, and vendors against agreed schedules, quality standards, and budgets.
• Provide concise reporting on deployment progress, training completion, system readiness, maintenance status, and unresolved issues.
• Enforce applicable site safety, information security, and client procedures.
• Capture lessons learned and improve repeatable delivery practices for expansion across multiple countries.

Qualifications

What We Are Looking For

Required Qualifications

• Five or more years of relevant experience in technology deployment, field operations, equipment fielding, technical services, or delivery management.
• Demonstrated experience overseeing installation, testing, training, and sustainment of equipment or integrated technology solutions.
• Experience managing field teams, subcontractors, vendors, and multiple concurrent workstreams.
• Working knowledge of IT infrastructure, networking, hardware installation, and technical support sufficient to coordinate specialists and assess readiness.
• Ability to translate technical requirements into practical deployment plans and clear instructions for operational users.
• Strong organizational, problem-solving, and client communication skills.
• Ability to work independently in environments with variable infrastructure, logistics, and resource availability.
• Valid passport and ability to travel internationally up to 50%, including extended stays in the Caribbean.

Preferred Qualifications

• Experience supporting customs, immigration, border security, law enforcement, military, or intelligence organizations.
• Experience deploying identity verification, biometrics, document inspection, watchlisting, passenger processing, or intelligence systems.
• Experience working in international government environments.
• Experience establishing managed services, local support teams, or train-the-trainer programs.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Project management, IT service management, or relevant technical certifications.

Measures of Success

• Deployments achieve agreed milestones and client acceptance requirements.
• Equipment and supporting infrastructure are ready for operational use.
• Users demonstrate proficiency and adopt systems in their daily work.
• Maintenance and support arrangements sustain reliable service.
• Field issues are resolved promptly, with clear ownership and communication.
• Clients receive consistent delivery quality across locations.

Other information

Location

A candidate in located in the Washington DC area will be given priority and preferential consideration as we prefer someone who can be in the office as needed. Significant international travel required.

Company Benefits

Medical, Dental and Vision insurance, Short Term and Long-Term Disability insurance, Life Insurance, AD&D, Telework, Paid Time Off, Flexible Spending Account, Tuition Reimbursement, and a 401K Retirement plan.

Compensation

Salary range based upon experience, but this is a mid-level role.

Security Clearance

SECRET security clearance preferred, must have ability to obtain.

Travel/Sponsorship

Travel: Yes

Work Authorization: Candidate must be a US Citizen. No sponsorships provided.

Application Procedure ________________________________________

Interested candidates should apply via CTP’s Careers page at our website: www.ctp-inc.com

NO PHONE CALLS PLEASE, they will not be returned.

Candidate applications may be acknowledged but, due to the high volume of submissions, only qualified candidates will be contacted.

Candidates without requisite skillsets and pertinent qualifications will not be considered.

Employment is subject to a satisfactory completion of a pre-employment background review. This includes, but is not limited to: employment, credit and education verifications, social media screening, and criminal records check. All applicants are required to complete the associated paperwork in advance of an interview. Writing samples may be requested.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

CTP is an Equal Opportunity Employer