{"id":1112738,"url":"https://alion.io/job/ctrack-2109-alarm-monitoring-agent-bureau","title":"2109 - Alarm Monitoring Agent - Bureau","company":{"id":177269,"name":"Ctrack","domain":"ctrack.com","url":"https://alion.io/company/ctrack","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-22T09:49:36Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T17:51:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are hiring an Alarm Monitoring Agent - Bureau\nThis position is responsible for the monitoring and management of risk events within the Call Centre Support division.\nMain job functions:\nMonitoring and phoning of all customer high-risk alarms received.\nMonitoring and phoning for all movement exception alarms received.\nActivation of time-specific events and zones according to customer expectations.\nInitiate Phase 1 Recovery Channel for stolen and hijacked vehicles.\nHandover Phase 1 Recovery process to Phase 2 Escalations. time-specific\nAssist with all track and position requests.\nAssist with all quick report requests.\nComplete all required internal and external reports.\nAssist and handle all level 1 associated queries and escalations.\nEnsure all queries are escalated to the correct channels.\nQualifications and experience:\nMinimum Matric or equivalent.\nTwo years of relevant work experience, preferably within a call centre environment.\nPrior experience in customer service, preferably in a call center or contact center environment.\nProficiency in Microsoft Outlook, Word, and Excel.\nFluent in English, preferably bilingual in Afrikaans.\nMust be computer literate.\nGood knowledge of customer relationship management (CRM) systems and basic computer proficiency.\nFlexibility to work in shifts, including weekends and holidays as per business requirements.\nSkills required:\nGood written and verbal communication skills.\nExcellent problem-solving and analysis.\nGood decision-making.\nExceptional customer service and interpersonal skills.\nStrong attention to detail and accuracy.\nAbility to handle difficult customer situations with empathy and professionalism.\nAbility to multitask, prioritize, and manage time effectively.\nClosing Date: 28 September 2026 at 16:00","description_format":"text","description_chars":1773,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Afrikaans","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T13:36:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ctrack-2109-alarm-monitoring-agent-bureau","json_url":"https://alion.io/job/ctrack-2109-alarm-monitoring-agent-bureau.json","meta":{"generated_at":"2026-09-24T19:23:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}