{"id":1112736,"url":"https://alion.io/job/ctrack-2111-call-centre-support-agent","title":"2111 - Call Centre Support Agent","company":{"id":177269,"name":"Ctrack","domain":"ctrack.com","url":"https://alion.io/company/ctrack","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-22T09:49:43Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T22:40:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are hiring Call Centre Support Agents\nThis position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise with recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and CTFM Branches.\nMain job functions:\nMonitoring and phoning of all customer high-risk alarms received.\nTo work within any operating areas as determined by the management and needs of the business.\nReport all exceptions to specified customer contact and log on CRM.\nTo monitor all vehicles on a regular basis and ensure that the stipulated monthly checks are completed.\nMonitor Secure exceptions as per Secure Monitoring Standard Operating Procedures.\nTo report any exceptions as per the Departmental policies and procedures.\nAssist with all quick report requests.\nEnsure all equipment used during the course of daily duties is handled correctly and report any defects to the Supervisor.\nDownload and forward reports as specified in specific Customer Standard Operating Procedures.\nGenerate required reports to Management on a weekly and monthly basis.\nTo complete all office administration efficiently.\nRegister new vehicles on Secure Base.\nRecover possible hijacked/stolen/lost vehicles as indicated in Recovery Standard Operating Procedures and ensure that related administration is correctly completed and finalized.\nEnsure that the CRM Database is edited with the correct client details of existing clientele as well as new clients.\nEnsure that all relevant information and correspondence is filed in the individual client file.\nEdit updated fleet lists received from Bureau clients and update the mobile database on Ctrack Master base stations accordingly.\nTo register new vehicles on the Hub and ensure new vehicles are properly routed to base stations.\nQualifications and experience:\nCall Centre Management - Diploma\nOne to Two years of experience in customer service, preferably in a call center or contact center environment.\nProficiency in Microsoft Outlook, Word, and Excel.\nFluent in two languages, one of which must be English.\nMust be computer literate.\nGood knowledge of Reporting Bases.\nGood customer relationship management (CRM) systems knowledge and basic computer proficiency.\nFlexibility to work in shifts, including weekends and holidays, as per business requirements.\nSkills required:\nGood written and verbal communication skills.\nExcellent problem-solving and analysis.\nGood decision-making.\nExceptional customer service and interpersonal skills.\nStrong attention to detail and accuracy.\nAbility to handle difficult customer situations with empathy and professionalism.\nAbility to multitask, prioritize, and manage time effectively.\nClosing Date: 28 September 2026 at 16:00","description_format":"text","description_chars":2872,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T13:36:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ctrack-2111-call-centre-support-agent","json_url":"https://alion.io/job/ctrack-2111-call-centre-support-agent.json","meta":{"generated_at":"2026-09-24T22:48:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1015,"day_limit":5000,"remaining_today":3985,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}