{"id":3676230,"url":"https://alion.io/job/ctrack-2135-telesales-consultant-smb","title":"2135 - Telesales Consultant SMB","company":{"id":177269,"name":"Ctrack","domain":"ctrack.com","url":"https://alion.io/company/ctrack","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irene, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T07:03:13Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T11:30:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are currently seeking a Small and Medium Business (SMB) Telesales Representative to join our team at Ctrack.\nAbout Us\nWe are a leading provider of vehicle tracking, fleet management, SaaS, Big Data, and telematics solutions. By leveraging cutting-edge data and software, we deliver measurable ROI for businesses worldwide. With a presence in multiple international markets, we specialize in customized tracking solutions for enterprise fleets, corporate customers, and small businesses to maximize efficiency, reduce operational costs, and enhance security.\nPosition Overview\nAre you a persuasive, results-oriented sales professional who thrives on the phones?\nWe are looking for a dynamic SMB Telesales Representative to drive the growth of our Small and Medium Business portfolio. In this role, you will confidently sell and market our comprehensive solution stack to both new prospects and existing customers. Your primary focus will be meeting monthly sales targets at optimum profitability while delivering world-class customer service.\nIf you possess a natural aptitude for sales, bounce back quickly from rejection, and love building rapport over the phone, we want to hear from you.\nKey Responsibilities\n1. Drive Portfolio Growth & Profitability\nPromote and sell the solution stack to new customers to achieve or exceed monthly business targets.\nExecute weekly cold-calling targets in strict alignment with our customer visitation and sales strategy.\nConsistently hit daily minimum targets for new customer presentations, clearly and persuasively communicating product features and benefits.\nMaintain a highly accurate, up-to-date sales pipeline on a weekly basis to ensure a swift closing cycle.\nProactively identify and action customer End of Term (EOT) upgrade opportunities in line with sales policies and SLAs.\n2. Deliver Exceptional Customer Satisfaction\nAdopt a \"first-call resolution\" culture across all channels of customer communication.\nEnsure your Customer Service Index (CSI) consistently remains above the 90% threshold.\nAdhere to a quality, value-proposition-focused call cycle of 90% in line with company strategy.\nCollaborate cross-functionally with internal teams to resolve client requests, contract renewals, installations, and billing queries.\nHandle objections and customer concerns with empathy, professionalism, and resilience to successfully close deals.\n3. Customer Retention\nChampion a \"zero-churn\" culture by actively measuring and managing preventable churn within your sellable customer base.\nRequirements & Qualifications\nEducation: Minimum Matric Certificate (NQF 4). An additional qualification in Sales, Marketing, or Call Centre Management is a distinct advantage.\nExperience: Minimum of 3 years of proven experience in telesales and cold calling, preferably within SaaS, telematics, fleet management, or a related technology industry.\nTech Savvy: High proficiency in Microsoft Office (Word, Excel, PowerPoint) and hands-on experience working with CRM systems.\nLanguages: Fluent in English (written and verbal), with proficiency in a second language considered an asset.\nCore Competencies\nSales Aptitude & Negotiation: A natural, persuasive, and results-oriented mindset with proven closing techniques.\nResilience: The mental agility to handle rejection, overcome objections, and maintain high motivation.\nCommunication: Exceptional verbal and written communication skills with a knack for building instant rapport over the phone.\nPlanning & Organization: Strong time-management skills with the ability to prioritize tasks and manage a high-volume sales pipeline.\nClosing Date: 09 November 2026 at 16:00","description_format":"text","description_chars":3649,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-11-03T11:14:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:4","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/ctrack-2135-telesales-consultant-smb","json_url":"https://alion.io/job/ctrack-2135-telesales-consultant-smb.json","meta":{"generated_at":"2026-11-04T15:11:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177269},"rest":"https://alion.io/mcp/rest/get_company?id=177269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fctrack-2135-telesales-consultant-smb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fctrack-2135-telesales-consultant-smb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fctrack-2135-telesales-consultant-smb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ctrack-2135-telesales-consultant-smb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fctrack-2135-telesales-consultant-smb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3676230}},{"tool":"search_jobs","arguments":{"company":"ctrack.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3676230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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