{"id":2185121,"url":"https://alion.io/job/cube-bikes-werkstudent-customer-support-uvg-2","title":"Werkstudent Customer Support (uvG)","company":{"id":1862545,"name":"CUBE Bikes","domain":"cube.eu","url":"https://alion.io/company/cube-eu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":59000,"period":"year","method":"role_seniority_country_cell","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T13:28:53Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-23T11:10:31Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Wir, CUBE Bikes, sind Marktführer in Deutschland im mittleren und hochwertigen E-Bike, Mountainbike- und Rennrad-Segment. Inzwischen sind wir in über 60 Ländern über den Fahrradfachhandel erhältlich. Durch unser internationales Wachstum bauen wir diese Marktposition kontinuierlich weiter aus. Innovative Technik, höchste Qualität sowie Teamarbeit und eine menschenorientierte Unternehmenskultur zeichnen uns aus.\nDu befindest Dich mitten im Studium und hast Lust nebenbei als Werkstudent unser Team im Customer Support, unabhängig von der Geschlechtseintragung (uvG), zu verstärken?\nWöchentliche Arbeitszeit ca. 20 Stunden.\nDeine Aufgaben\nBearbeitung von Supportanfragen von Endkunden (1st Level Support)\nDokumentation der Supportanfragen\nProtokollierung von Kommunikationsverläufen\nÜberwachung offener Themen (Tickets) bis zur finalen Klärung\nDein Profil\nHohe serviceorientierte Kommunikationsfähigkeit\nAffinität zum Produkt Fahrrad\nSelbstständige, strukturierte und zielorientierte Arbeitsweise\nTechnischer Sachverstand von Vorteil\nTeamfähigkeit\nSprachkenntnisse in Deutsch und Englisch\nDeine Zukunft\nEine anspruchsvolle und verantwortungsvolle Aufgabe in einem sympathischen Team\nVielseitige Aufgaben\nEin hohes Maß an Eigenständigkeit und Flexibilität\nEin freundschaftliches und professionelles Arbeitsumfeld\nRemote Work möglich\nFlexibel einteilbare Arbeitszeiten\nEine leistungsgerechte Entlohnung \nWenn wir Dein Interesse geweckt haben, freuen wir uns über Deine aussagekräftige Bewerbung.","description_format":"text","description_chars":1494,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bicycles & Cycling"],"lifecycle":[{"event":"open","at":"2026-10-09T16:02:32Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":0.9,"age_days":13,"expected_fill_days":28,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cube-bikes-werkstudent-customer-support-uvg-2","json_url":"https://alion.io/job/cube-bikes-werkstudent-customer-support-uvg-2.json","meta":{"generated_at":"2026-10-23T12:57:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1862545},"rest":"https://alion.io/mcp/rest/get_company?id=1862545"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcube-bikes-werkstudent-customer-support-uvg-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcube-bikes-werkstudent-customer-support-uvg-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcube-bikes-werkstudent-customer-support-uvg-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cube-bikes-werkstudent-customer-support-uvg-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcube-bikes-werkstudent-customer-support-uvg-2"}]}