{"id":3057455,"url":"https://alion.io/job/cube-customer-support-specialist","title":"Customer Support Specialist","company":{"id":172162,"name":"CUBE","domain":"cube.global","url":"https://alion.io/company/cube-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0.167,"time_to_fill_p50_days":32,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T02:18:17Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T11:26:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.\nWhy us?\nCUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.\nIn 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries-continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.\nWe believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.\nWith over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.\nWe were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.\nAbout CUBE\nCUBE is a global regulatory intelligence company, helping financial institutions navigate the complexity of regulatory change through technology, data, and expertise. Our Customer Support team ensures customers get the most from our platform and receive fast, accurate, and clear support whenever they need it.\nAbout the Role\nWe’re looking for a Customer Support Specialist to join our Manila-based Customer Support team. You’ll be the expert voice behind our platform, resolving complex queries and troubleshooting issues for customers around the world. Your work directly shapes customer satisfaction, retention, and sustainable account growth.\nYou’ll work alongside colleagues across Support, Product, Engineering, and Customer Success, and report to the Customer Support Manager (US). If you enjoy solving problems, explaining technical details in a friendly and professional way, and championing the customer inside the business, this role is for you.\nWhat You’ll Do\nSupport & Troubleshooting\nInvestigate, qualify, and troubleshoot product issues, providing expert technical and product support\n\nMaintain deep platform knowledge so you can demonstrate key functions and advise on best practice\n\nDocument solutions and contribute to the knowledge base\n\nEscalations & Customer Relationships\nManage customer expectations and retention by anticipating risks, addressing issues early, and escalating effectively\n\nOwn escalated issues and drive them to swift resolution with clear, timely communication\n\nBuild strong cross-functional relationships across the company to resolve complex cases and meet customer SLAs\n\nInsight & Improvement\nIdentify patterns in support requests and recommend product or process improvements\n\nTranslate customer requirements, feedback, and priorities into clear delivery actions and product inputs\n\nWork with the team to improve tools, processes, and documentation\n\nWhat We’re Looking For\nEssential\nSome experience in a customer-facing support role, preferably Enterprise (SaaS is a bonus)\n\nA background supporting complex systems and applications, with a flair for explaining technical details in a friendly, professional way\n\nPrevious experience or knowledge of APIs\n\nA proven ability to build collaborative relationships across teams\n\nA strong sense of ownership and commitment to excellent customer service\n\nOrganised, with a strong focus on accuracy, deadlines, and timely delivery\n\nConfidence in presenting complex problems or unwelcome messages to clients and stakeholders\n\nComfort in a fast-paced, rapidly changing environment\n\nAbility to work a US-aligned night shift covering the Mountain time zone\n\nNice to Have\nPrevious experience or knowledge of compliance\n\nBackground in FinTech, SaaS, or regulatory/financial services\n\nSkills & Competencies\nStakeholder Management & Communication: Communicates clearly and builds productive relationships with colleagues, stakeholders, and customers\n\nCollaboration & Influence: Works effectively across multi-disciplinary, global teams to achieve shared objectives\n\nProblem Solving & Critical Thinking: Analyses complex challenges, evaluates options, and implements pragmatic solutions\n\nTime Management & Prioritisation: Manages multiple customer requirements at once and meets agreed deadlines\n\nQuality & Attention to Detail: Maintains high standards of accuracy and thoroughness\n\nAdaptability & Resilience: Responds positively to change and maintains performance under pressure\n\nCustomer Focus: Understands customer needs and delivers service that meets or exceeds expectations\n\nContinuous Learning: Actively pursues learning opportunities to improve performance and adapt to change\n\nHow Success Is Measured\nConsistent, timely, high-quality delivery of assigned work\n\nPositive contribution to customer satisfaction and engagement\n\nActive engagement in team learning, process improvement, and support best practices\n\nDemonstrated growth in skills and expertise\n\nPositive contribution to team culture and collaboration\n\nWorking Arrangements\nLocation: Manila\n\nWork mode: Hybrid, with onsite attendance as and when the business demands\n\nHours: Standard US working hours, 10:30PM to 7:30AM Manila time\n\nReports to: Customer Support Manager (US)\n\nWhy Join CUBE?\nMeaningful work: Help financial institutions around the world navigate regulatory change\n\nExpert-level exposure: Build deep knowledge of a complex regulatory intelligence platform\n\nCollaborative team: Work closely with Support, Product, Engineering, and Customer Success colleagues globally\n\nInfluence: Your customer insights feed directly into product and process improvements\n\nGrowth: Take on increasing responsibility and ownership as your expertise develops\n\nInterested?\nIf you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.\nCUBE is an equal opportunity employer. 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