{"id":443621,"url":"https://alion.io/job/cubic-corporation-customer-service-representative-2","title":"Customer Service Representative","company":{"id":20722,"name":"Cubic Corporation","domain":"cubic.com","url":"https://alion.io/company/cubic-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T11:29:11Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":56},"description":"Business Unit:\nCubic Transportation SystemsCompany Details:\nThe Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.Job Details:\nEssential Duties and Responsibilities\nRespond to incoming customer calls promptly and courteously to ensure a positive service experience.\nProcess customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.\nAccurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.\nAddress customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.\nProvide clear and accurate information regarding products, fare media, programs, and related services.\nEnsure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.\nMeet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.\nBackground and Experience\nHigh school diploma or equivalent required.\nPrevious customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.\nStrong communication, problem-solving, and interpersonal skills with the ability to manage challenging situations professionally.\nProficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.\nAvailability to work extended hours, weekends, or holidays based on business needs.\nRemote role - applicants must reside in the Greater Vancouver area\nThe description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.\n\nCubic Pay Range:\n$18.91 - $19.38 + benefits.\nThe Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.\n\n#LI-MA1\nWorker Type:\nEmployee\nWe are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. 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