{"id":4215923,"url":"https://alion.io/job/cubic-corporation-noc-tier-2-engineer","title":"NOC Tier 2 Engineer","company":{"id":20722,"name":"Cubic Corporation","domain":"cubic.com","url":"https://alion.io/company/cubic-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"npm","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Nagios","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-11-13T02:36:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T02:36:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The Tier-2 NOC Engineer takes escalations from Tier-1 and restores service across our customer contracts, which span on-premises, Microsoft Azure and AWS environments, each with its own SLA. You will troubleshoot across network, compute, operating system, database, application and cloud layers, engage vendors and internal teams, and keep customers informed during major incidents.\n\nYou will also make the NOC better over time: tuning noisy alerts, writing and automating runbooks, and raising problem records so recurring issues are fixed for good. You will work closely with the SOC, providing infrastructure data during security investigations.\n\nKey Responsibilities:\nDiagnose and Restore\nTake escalated tickets from Tier-1 and troubleshoot across network, compute, OS, database, application and cloud layers.\nRestore service through fixes, failover, scaling, or rolling back a bad change, within contract SLAs.\nIdentify the likely root cause and record it, with resolution notes, in the ticket.\nChange Management\nRaise and implement emergency changes needed to restore service.\nRoll back changes that cause incidents, and check whether a recent change caused an incident.\nExecute critical out-of-band patches when requested by the SOC and validate service health after patching.\nCoordination and Communication\nEngage vendors (Oracle, Microsoft, AWS, ISPs and others) and internal infrastructure and application teams.\nSend status updates to customers and stakeholders on each contract's schedule during P1/P2 incidents.\nCollect and provide data (logs, configurations, flow data) to the SOC on request during security investigations.\nContinuous Improvement\nRaise problem records for recurring or unexplained issues.\nTune alerts: remove noisy ones, adjust thresholds, and action false-positive tuning requests from Tier-1.\nWrite and improve runbooks and automate common fixes so Tier-1 can resolve more issues at first contact.\nCoach Tier-1 analysts on troubleshooting and runbook use.\n\nScope and Escalation Boundaries:\nInputs this role works from\nEscalated tickets from Tier-1 with triage evidence\nMonitoring data across all tools, CMDB/service maps per contract, change records and vendor contacts\nRequests from SOC Tier-2 for infrastructure data\nEscalate to NOC Tier-3 / engineering when\nThe root cause is outside standard operations (code defect, architecture limit, product/IoT firmware, capacity design).\nA fix needs a significant change or design decision.\nThe issue is not resolved within the P1/P2 time limit (e.g., 1 hour of active work on a P1).\nEscalate to the Incident Commander (war room) when\nThere is a major incident: several contracts affected, a full customer outage, a likely SLA breach with penalties, or a possible security cause.\n\nRequired Skills:\nTechnical Depth\nHands-on depth in at least two of the following, with working knowledge of the rest:\nNetwork: TCP/IP, OSI model, routing and switching, firewalls, VPN, DNS, DHCP, load balancers, network connectivity troubleshooting.\nSystems: Windows Server, Active Directory, Linux administration.\nDatabases: Oracle and Microsoft SQL Server (performance, blocking, storage, job failures).\nCloud: Microsoft Azure and AWS (compute, networking, identity, monitoring).\nApplications: Java-based applications, web and application servers, application logs.\nWorking knowledge of the products and IoT devices for the contracts supported.\nLog analysis across firewalls, routers, switches, servers and applications.\nMonitoring and Observability Tools\nSolarWinds: NPM, NetFlow analysis, node and interface health.\nAppDynamics: transaction tracing and application performance analysis.\nOracle Enterprise Manager: database and middleware performance analysis.\nSite24x7: synthetic monitoring and availability checks.\nAzure Monitor and AWS CloudWatch: metrics, alarms and log queries.\nPRTG Network Monitor and Nagios\nTicketing systems (ServiceNow, Jira or similar) and Microsoft 365.\nScripting standards this role follows:\nAll scripts kept in Git in an approved, peer-reviewed library.\nRead-only by default: diagnostic scripts never change anything; scripts that make changes need a change or ticket reference.\nNo hard-coded credentials: credentials are pulled from a vault.\nParameterized by contract and CI, safe to run twice, and logging what they did into the ticket.\nProcess Skills\nITIL incident, problem and change management, including emergency changes and rollbacks.\nVendor escalation and management.\nShift handover and incident documentation.\nProfessional Skills\nStructured, analytical troubleshooting under pressure.\nClear written and verbal technical updates for both technical and customer audiences.\nAttention to detail, and the ability to manage several incidents at once.\n\nPreferred Skills:\nPython for automation that spans several systems (e.g., one script that checks a service across Azure, AWS and on-premises).\nSplunk SPL basics.\nNetwork device CLI for reading switch, router and firewall state.\nExperience in a multi-customer or managed services NOC with contract-specific SLAs.\n\nCertifications (Preferred):\nITIL 4 Foundation\nCCNA or CompTIA Network+\nMicrosoft Certified: Azure Administrator Associate (AZ-104)\nAWS Certified SysOps Administrator - Associate\nCompTIA Security+\nSkills\nAWS, Active Directory, AppDynamics, Azure, CloudWatch, DHCP, DNS, Firewalls, Linux, Nagios, PRTG, SolarWinds, TCP/IP, VPN, Windows Server","description_format":"text","description_chars":5400,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","C4ISR","Military Training"],"lifecycle":[{"event":"open","at":"2026-11-13T02:36:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-13T05:43:09Z"},"pay":null,"html_url":"https://alion.io/job/cubic-corporation-noc-tier-2-engineer","json_url":"https://alion.io/job/cubic-corporation-noc-tier-2-engineer.json","meta":{"generated_at":"2026-11-13T05:43:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12071,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20722},"rest":"https://alion.io/mcp/rest/get_company?id=20722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcubic-corporation-noc-tier-2-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcubic-corporation-noc-tier-2-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcubic-corporation-noc-tier-2-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cubic-corporation-noc-tier-2-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcubic-corporation-noc-tier-2-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4215923}},{"tool":"search_jobs","arguments":{"company":"cubic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4215923},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}