{"id":3313292,"url":"https://alion.io/job/cubic-corporation-systems-engineer","title":"Systems Engineer","company":{"id":20722,"name":"Cubic Corporation","domain":"cubic.com","url":"https://alion.io/company/cubic-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mechanicsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":102000,"currency":"USD","period":"year","gross":null,"usd_annual":102000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T18:31:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Business Unit:\nCubic DefenseCompany Details:\nWhen you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.\nJob Details:\nJob Summary\nThe Systems Engineer II - Technical Operations provides Tier II technical support for a globally distributed Department of Defense (DoD) Airborne Intelligence, Surveillance, and Reconnaissance (AISR) Full Motion Video (FMV) architecture supporting 24x7 worldwide operations.\nThe incumbent serves as one of the primary technical points of contact for operational support by receiving customer requests via phone, email, and enterprise service management tools. Responsibilities include documenting incidents, performing technical troubleshooting, resolving issues whenever possible, and coordinating timely escalation to Tier III engineering teams when advanced engineering support is required.\nWorking within a collaborative operations environment, the Systems Engineer II supports enterprise applications, networking, Linux systems, virtualization platforms, and mission systems while providing responsive customer service and maintaining accurate operational documentation.\nApplicants selected must possess an active DoD Secret Clearance with the ability to obtain and maintain a Top Secret/SCI clearance.\nMajor Responsibilities\nServe as a Tier II technical support engineer for enterprise ISR systems supporting worldwide operations.\nReceive and respond to customer support requests via telephone, email, chat, and enterprise ticketing systems.\nCreate, document, prioritize, and manage support tickets within the organization's IT Service Management (ITSM) platform.\nTroubleshoot application, network, Linux, virtualization, and system issues using established procedures and technical documentation.\nResolve customer issues whenever possible during initial engagement while maintaining customer communication throughout the incident lifecycle.\nEscalate complex or unresolved issues to Tier III engineering teams with complete technical documentation and troubleshooting results.\nMonitor operational systems, alerts, and dashboards to identify and respond to service disruptions.\nCoordinate with software, systems, network, cybersecurity, and Field Service Representative (FSR) teams to restore service.\nTrack incidents through resolution and verify customer satisfaction prior to ticket closure.\nSupport production-equivalent test environments to reproduce customer issues and validate fixes.\nMaintain operational documentation, knowledge articles, and standard operating procedures.\nProvide timely status updates to customers, Operations leadership, and engineering teams.\nTechnical Requirements\nRequired\nWorking knowledge of TCP/IP networking concepts, LAN/WAN technologies, DNS, DHCP, and network troubleshooting.\nWorking knowledge of Linux operating systems (Red Hat Enterprise Linux, CentOS, Ubuntu, or equivalent).\nExperience supporting enterprise applications, web services, or Linux-based environments.\nFamiliarity with virtualization platforms such as VMware, Hyper-V, or similar technologies.\nStrong troubleshooting and analytical skills with the ability to isolate hardware, software, and network issues.\nExperience using ITSM or help desk ticketing systems.\nExcellent customer service and communication skills.\nAbility to document technical issues clearly and accurately.\nDesired\nExperience supporting DoD or Intelligence Community environments.\nFamiliarity with video streaming technologies and Full Motion Video (FMV) systems.\nExperience with Kubernetes or containerized environments.\nExperience supporting enterprise storage technologies (Fibre Channel, iSCSI).\nFamiliarity with RMF, DISA STIGs, and Information Assurance requirements.\nExperience supporting 24x7 operational environments.\nMinimum Qualifications\nBachelor's degree in Computer Science, Information Systems, Engineering, or related technical field; or an Associate's degree with equivalent experience.\nMinimum of 2 years of experience supporting enterprise IT systems, technical operations, or help desk/service desk environments.\nExperience troubleshooting Windows and/or Linux systems in a production environment.\nActive DoD Secret Clearance with TS eligibility \nExcellent verbal and written communication skills.\nStrong customer service orientation and the ability to work effectively under pressure in a mission-critical environment.\nPreferred Qualifications\nSecurity+, Linux+, Network+, CCNA, or equivalent industry certification.\nPrior military or DoD contractor experience.\nExperience supporting ISR, FMV, or enterprise mission systems.\nExperience with ServiceNow or other enterprise ITSM platforms.\nThe description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.\n\nCubic Pay Range:\n$95,000.00 - $102,000.00 + benefits.\nThe Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.\n\n#LI-TD1\nWorker Type:\nEmployee\nWe are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.","description_format":"text","description_chars":6028,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","C4ISR","Military Training"],"lifecycle":[{"event":"open","at":"2026-10-27T04:06:51Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":102000,"is_top_pay":true},"html_url":"https://alion.io/job/cubic-corporation-systems-engineer","json_url":"https://alion.io/job/cubic-corporation-systems-engineer.json","meta":{"generated_at":"2026-10-30T03:06:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20722},"rest":"https://alion.io/mcp/rest/get_company?id=20722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcubic-corporation-systems-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcubic-corporation-systems-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcubic-corporation-systems-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cubic-corporation-systems-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcubic-corporation-systems-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3313292}},{"tool":"search_jobs","arguments":{"company":"cubic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3313292},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}