{"id":1590381,"url":"https://alion.io/job/cubx-it-help-desk-tier-1","title":"IT Help Desk (Tier 1)","company":{"id":674515,"name":"CubX","domain":"cubx.com","url":"https://alion.io/company/cubx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"OneDrive","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-01T15:56:09Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T11:24:31Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.\nWhy CubX?\nAt CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:\nCompetitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.\nProfessional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.\nFun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.\nWant to see what what It’s really like to work at CubX?\nWhat It’s Really Like to Work at CubX (Inside Our Team)\nResponsibilities\nDeliver daily helpdesk support for users across Windows, macOS, and mobile platforms\nManage and prioritize your ticket queue effectively\nExecute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications\nTroubleshoot desktop, hardware, and basic networking problems\nMaintain precise and up-to-date ticket documentation\nAssist with user onboarding, device setup, and minor projects\nCommunicate clearly and professionally with clients\nParticipate in occasional after-hours or on-call support\nProactively identify and address potential issues before they escalate\nRequirements\n Minimum of 1 year of practical IT support experience (mandatory)(Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable) \n\nCapable of handling Tier 1 support tasks independently without needing constant supervision.\nHands-on experience supporting business clients in a Managed Service Provider (MSP) environment.\nMicrosoft 365 (mandatory - hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive.\nDesktop support (mandatory - strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations.\nNetworking (mandatory - basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.\nExcellent communication skills when interacting with end users.\nAbility to manage and prioritize multiple support tickets efficiently.\nEligible to work in the United States.\nAvailable for a rotating on-call schedule.\nExperience in a Help Desk role is highly desirable.\nExperience with macOS support is a plus.\nExperience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus.\nAn A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.\nBenefits\n Competitive salary of $40,000 -$55,000 USD \n Paid time off and company holidays \n Health, dental, and vision insurance 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