{"id":849491,"url":"https://alion.io/job/cubx-it-support-engineer-tier-2-az","title":"IT Support Engineer (Tier 2) - AZ","company":{"id":674515,"name":"CubX","domain":"cubx.com","url":"https://alion.io/company/cubx","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-24T21:43:47Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we’re building a collaborative on-site environment where our team can work closely together.\nCubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.\nWhy CubX?\nAt CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:\nCompetitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.\nProfessional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.\nFun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.\nWant to see what what It’s really like to work at CubX?\nWhat It’s Really Like to Work at CubX (Inside Our Team)\nKey responsibilities include:\nProvide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices\nAdminister Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features\nConfigure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi\nManage endpoints using Microsoft Intune and Windows Autopilot\nAssist with Azure administration, including Azure AD, virtual machines, networking, and resource management\nConfigure email security protocols (SPF, DKIM, DMARC) to ensure robust protection\nTroubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates\nMaintain tickets, documentation, and client communications using ITSM tools\nParticipate in IT projects such as installations, network setups, migrations, and cloud deployments\nProvide occasional after-hours/on-call support as needed\nDeliver client training on IT best practices and security awareness\nProactively identify and remediate technical issues to enhance client satisfaction\nRequirements\nRequired Qualifications:\nAt least 2 years of experience in an MSP or Level 2 helpdesk environment\nAdvanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance\nHands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)\nExperience configuring and troubleshooting Windows and macOS endpoints\nExperience configuring email authentication and security records (SPF, DKIM, DMARC)\nHands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)\nExperience using at least one ticketing or ITSM system\nExperience in a customer-facing IT support role communicating directly with business clients\nAuthorized to work in the United States\nAvailable for after-hours/on-call support\nPreferred Qualifications:\nExperience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments\nBachelor’s degree in Computer Science or a closely related field\nExperience supporting iOS and Android devices\nExperience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning\nBasic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management\nPowerShell scripting and automation experience (basic to intermediate)\nExperience providing end-user or client training on IT tools or security best practices\nHolds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102)\nExperience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies\nWilling and able to travel approximately 15% for client site visits or projects\nBenefits\n Competitive salary of $55,000-$75,000 USD \n Paid time off and company holidays \n Health, dental, and vision insurance options \n 401(k) retirement plan with company match \n Modern, collaborative office environment \n Ongoing training and professional development \n Opportunity to work with cutting-edge technology \n Team events and employee appreciation initiatives \n Strong company culture focused on innovation and teamwork","description_format":"text","description_chars":5127,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Outsourcing","Managed IT Services"],"lifecycle":[{"event":"open","at":"2026-09-13T02:41:44Z"}],"liveness":{"score":49,"band":"ok","label":"Likely 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