{"id":849492,"url":"https://alion.io/job/cubx-it-support-engineer-tier-2-nj","title":"IT Support Engineer (Tier 2) - NJ","company":{"id":674515,"name":"CubX","domain":"cubx.com","url":"https://alion.io/company/cubx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-26T02:10:20Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.\nAs a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.\nKey responsibilities include:\nProvide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)\nAdminister Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive\nConfigure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware\nManage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)\nConfigure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates\nUtilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation\nAssist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments\nParticipate in occasional after-hours/on-call support and provide client training on IT best practices and security\nProactively identify and remediate potential issues while building and maintaining positive client relationships\nRequirements\nRequired Qualifications:\n2+ years of IT/help desk experience in a professional environment\nLevel 2 desktop support and troubleshooting experience for Windows and macOS endpoints\nAdvanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)\nHands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi\nExperience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)\nExperience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)\nExperience using at least one ITSM/ticketing tool\nStrong communication skills for providing technical updates directly to clients in a support context\nAuthorized to work in the United States\nAble to travel to client sites approximately 15% of the time\nAvailable for after-hours/on-call support on a rotating schedule\nPreferred Qualifications:\nBachelor’s degree in Computer Science or an IT-related field\nExperience using Windows Autopilot for device provisioning and deployment\nExperience configuring email authentication/security records (SPF, DKIM, DMARC)\nExperience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies\nPowerShell scripting experience\nHolds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101\nBenefits\n Competitive salary of $55,000-$75,000 USD \n Paid time off and company holidays \n Health, dental, and vision insurance options \n 401(k) retirement plan with company match \n On-site gym for employee wellness \n Modern, collaborative office environment \n Ongoing training and professional development \n Opportunity to work with cutting-edge technology \n Team events and employee appreciation initiatives \n Strong company culture focused on innovation and teamwork","description_format":"text","description_chars":3821,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-13T02:41:44Z"}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.652,"p_room":0.75,"age_days":17,"expected_fill_days":20,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/cubx-it-support-engineer-tier-2-nj","json_url":"https://alion.io/job/cubx-it-support-engineer-tier-2-nj.json","meta":{"generated_at":"2026-09-26T02:32:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2643,"day_limit":5000,"remaining_today":2357,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}