{"id":1388253,"url":"https://alion.io/job/cues-customer-experience-intern","title":"Customer Experience Intern","company":{"id":176815,"name":"CUES","domain":"cuesinc.com","url":"https://alion.io/company/cues","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brentwood, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":145},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T09:07:56Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Building People that Build the world.\nWith platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.\nHow you will make an Impact (Job Summary)\nSPX is a diverse team of unique individuals who all make an impact. The Customer Experience Specialist Intern will support the Customer Service department in enhancing customer experience processes. This internship offers a hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy. You will gain practical experience analyzing customer feedback, identifying improvement opportunities, and collaborating across departments to drive results.\nWhat you can expect in this role (Job Responsibilities)\nWhile each day brings new opportunities at SPX, your core responsibilities will be:\nAnalyze Customer Data:\n\nEvaluate customer feedback and metrics to identify trends, patterns, and actionable insights.\n\nAssist in creating reports using raw data in Excel; knowledge of Power BI is a plus.\n\nShadowing and Collaboration:\n\nShadow Customer Service Managers during meetings and customer interactions to understand customer experience processes.\n\nParticipate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction.\n\nCommunication Development:\n\nDevelop and refine verbal and written communication skills for effective interaction with customers and stakeholders.\n\nLearn best practices for crafting clear, concise, and professional messaging for customer communication.\n\nProcess Improvement:\n\nAssist in evaluating processes across plants to identify opportunities for efficiency and improvement.\n\nCollaborate with team members to develop and implement innovative solutions.\n\nWhat we are looking for (Experience, Knowledge, Skills, Abilities, Education)\nWe each bring something to the table, and we are looking for someone who has:\nRequired Experience\nCurrently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.\n\nProficient in Microsoft Excel; experience with Power BI is preferred but not required.\n\nStrong analytical skills with the ability to build reports and present findings clearly and effectively.\n\nAccess to Microsoft Teams with video capabilities.\n\nWilling to travel up to 10% to observe plant processes and gather insights.\n\nPreferred Knowledge, Skills, and Abilities\nInterest in commercial strategy, product management, or market analysis.\n\nFamiliarity with data visualization tools (e.g., Power BI, Tableau).\n\nDemonstrated ability to work collaboratively in a hybrid environment.\n\nEducation & Certifications\nCurrently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.\n\nTravel & Working Environment\nRemote or Hybrid opportunity with occasional travel\n\nA professional, dynamic, and supportive virtual environment fostering growth and development.\n\nHow we live our culture\nOur culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.\nOur commitment to embrace diversity to build a culture of inclusion at SPX\nWe value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.\nSPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.","description_format":"text","description_chars":4426,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-28T11:05:06Z"}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":6,"expected_fill_days":17,"reasons":["conf:7","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cues-customer-experience-intern","json_url":"https://alion.io/job/cues-customer-experience-intern.json","meta":{"generated_at":"2026-10-02T02:17:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3019,"day_limit":5000,"remaining_today":1981,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}